@Diane Patton Please charge travel. Unable to confirm if items were missed during initial inspection or not made available to tech.
11/24/25 DPatton - is travel billable? Audiometer This item was sent and "Repaired" a month ago. We received it back and it is still not functioning. Asset # 13264155. I think these were missed during the initial inspection.
11-12-25 JK Calle and left message for Todd to go over misc. equip.
Rice location- 916 Rice st. St. Paul, MN 55117
2 thermometers need to be inspected.
🔧Work Performed
Performed misc. inspection 2 items. Inspection complete
🔍Technician Findings
All units working upon arrival
⚠️Problem Description
**need to create Misc inspection for these* We also have some thermometers that need to be inspected. I think these were missed during the initial inspection.
https://www.ebiotrack.com/inspection.php?iid=31349
Nov 24, 2025 10:52am
hi @Scott Berry Is travel billable on this? (customer said she thinks they were missed during the initial inspection and 1 unit was recently repair) ---> Audiometer This item was sent and "Repaired" a month ago. We received it back and it is still not functioning. Asset # 13264155. I think these were missed during the initial inspection. Drive time to site was 4 hours) Please advise to bill travel or not. Thank you!
📅
WO-01314687 - Misc. Inspection - Saint Paul - Dunlap Clinic
Nov 20, 2025 11:00am – 1:00pm
Work Order: WO-01314687
Account: Open Cities Health Center
Customer Case Number:
Location: Dunlap Clinic
Address: 409 N. Dunlap St, Saint Paul, MN 55104
Manufacturer:
Model #:
Serial #:
Contact Name: Todd Moultrie
Contact Phone: 651-290-9223
Contact Email: todd.moultrie@opencitieshealth.org
Due
Timeline
📞
Case Linked Nov 10, 9:00 AM
Case Number:00542378
Subject:L2 review
Status:Closed
⏳1.9 business days
📋
▶
2
Work Order Created Nov 12, 7:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Nov 12, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 4m
🗓️
▶
2
Status: Scheduled Nov 12, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2025-11-20T16:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Jonathan KuehlNov 20, 11:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 20h
🚗
Status: Tech Off Site by Jonathan KuehlNov 20, 11:52 AM
From:Tech On Site
To:Tech Off Site
Duration in Previous:49m
✔️
▶
2
Status: Completed Nov 20, 9:57 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:3.7833333333333, 0.81666666666667, 253
🏁
Status: Closed by Jonathan KuehlNov 20, 10:04 PM
From:Completed
To:Closed
Duration in Previous:7m
⏳2.2 business days
💵
Status: Billing Review by Diane PattonNov 24, 10:48 AM
From:Closed
To:Billing Review
Duration in Previous:3d 12h
📄
Status: Ready to Bill by Scott BerryNov 24, 10:59 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:10m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Nov 25, 6:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️7.6 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247598
Bottlenecks
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)