Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314701 ↗ ServiceMax

FERNO • Cross-Training • PC

📍 Rene Yescas Trunk Stock — 3301 S. Bear St 62E, Santa Ana CA, 92704

Nov 12, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✓ SLA Met
Active: 15 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 6, 2025
15 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 12 Assigned ▶ Running 0 0
Nov 12 → Dec 6 Scheduled ▶ Running 15 15
Dispatch 0.0d
Coordinators 16.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.3 days
Over SLA
Created: Nov 12, 2025 Due: Dec 6, 2025 Completed: Dec 6, 2025 (on time)
📅
16.0 days Total Age
⏱️
15.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542871
New Training Request
Closed
Ferno Classroom Training in Wilmington scheduled for 12/2-12/4 Technician Rene Yescas
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314701 (current) Invoiced
Cross-Training • Rene Yescas
Created: Nov 12, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 15.4 days stuck in "Scheduled"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
15.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
travel and training ferno equipment,complete
🔍 Technician Findings
travel,training,ferno equipment
⚠️ Problem Description
Ferno Classroom Training in Wilmington scheduled for 12/2-12/4 Technician Rene Yescas

Timeline

📞
Case Linked Nov 11, 11:12 AM
Case Number: 00542871
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 12, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 12, 3:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 8m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-02T15:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 11.0 business days
💵
3x Expenses Added Nov 26, 10:31 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 7x Labor Added Dec 6, 12:15 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23d 20h, 0m
⏳ 1.0 business days
💵
6x Expenses Added Dec 8, 1:55 PM
Type: Expenses
Status: Open
Qty: 1
📄
▶
2 Status: Ready to Bill Dec 9, 11:45 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248547

Bottlenecks

Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542871
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Dec 2, 10:00 AM
Created
Nov 12, 8:34 AM
Invoice #
SM-248547

Work Details (16)

Name Type Status Qty Amount Date
WL-03020694 Expenses Open 1 $0.00 Nov 26, 10:31 AM
WL-03020695 Expenses Open 1 $0.00 Nov 26, 10:31 AM
WL-03020696 Expenses Open 1 $0.00 Nov 26, 10:31 AM
WL-03029236 Labor Open 13.5 $0.00 Dec 6, 12:15 PM
WL-03029237 Labor Open 9 $0.00 Dec 6, 12:15 PM
WL-03029238 Labor Open 9 $0.00 Dec 6, 12:15 PM
WL-03029239 Labor Open 9 $0.00 Dec 6, 12:15 PM
WL-03029240 Labor Open 12.5 $0.00 Dec 6, 12:15 PM
WL-03029241 Travel Open 2200 $0.00 Dec 6, 12:15 PM
WL-03029242 Travel Open 2200 $0.00 Dec 6, 12:15 PM
WL-03030136 Expenses Open 1 $0.00 Dec 8, 1:55 PM
WL-03030137 Expenses Open 1 $0.00 Dec 8, 1:55 PM
WL-03030138 Expenses Open 1 $0.00 Dec 8, 1:55 PM
WL-03030139 Expenses Open 1 $0.00 Dec 8, 1:55 PM
WL-03030140 Expenses Open 1 $0.00 Dec 8, 1:55 PM
WL-03030141 Expenses Open 1 $0.00 Dec 8, 1:56 PM

Details