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WO-01314715 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Banfield Pet Hospital #5444 — 4018 Pacific Ave SE, Ste C,, Lacey WA, 98503-1111

Nov 12, 2025 → Nov 14, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 18, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Nov 14, 2025
1 business day (not counted)
Created: Nov 12, 2025 Completed: Nov 14, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 4
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0 / 4
Nov 12 → Nov 12 Assigned ▶ Running 0 0 / 4
Nov 12 → Nov 12 Scheduled ▶ Running 0 0 / 4
Nov 12 → Nov 13 Tech On Site ▶ Running 1 1 / 4
Nov 13 → Nov 14 Awaiting Parts ⏸ Paused 1 —
Dispatch 0.0d
Material Management 2.0d
Coordinators 0.7d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
0.7 days
Field Work
0.8 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 18, 2025 Completed: Nov 14, 2025 (4 days early)
📅
3.0 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543026
Midmark Service Request Dispatch Authorization - WO-00126168
Closed
Zone 2 AGIV breaker tripping Secondary Contact: Melinda (360)4598242 banfieldlaceypacific5444@banfield.com - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dawn Fahrnkopf
Owner
Jessica Sells
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314715 (current) Invoiced
Repair • Tim Holman
Created: Nov 12, 2025 • Closed: Nov 14, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/25 SReich - Sent chatter to close this WO (creating a new WO on SR 1492252 WO-00127335, email authorization PDF in Notes & Attachments).


11-12 Mburris called site and set appt with POC 

🔧 Work Performed
After troubleshooting and talking to Midmark I found that a different Co. came and replaced the check valve, which could cause the breaker to trip if it failed. The previous tech did not fully repair the issue and left. I found that the solenoid has failed. Since it was previously handled by a different Co. but needs a new part, I am to cancel this order and start back up with SR1492252
🔍 Technician Findings
breaker tripping when trying to fill compressor
⚠️ Problem Description
Zone 2 AGIV breaker tripping Secondary Contact: Melinda (360)4598242 banfieldlaceypacific5444@banfield.com - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 11, 2:47 PM
Case Number: 00543026
Subject: Midmark Service Request Dispatch Authorization - WO-00126168
Status: Closed
📋
▶
2 Work Order Created Nov 12, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
4 Technician Assigned Nov 12, 10:35 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 14m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-12T22:00:00.000+0000
🔧
Status: Tech On Site by Tim Holman Nov 12, 2:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 12m
📦
▶
2 Parts Requested Nov 12, 9:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tim Holman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 6h 11m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Nov 14, 4:05 PM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 80, 60
✔️
▶
2 Status: Completed Nov 14, 4:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Nov 19, 2:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 20, 11:01 AM
Invoice Number: SM-246993

Bottlenecks

Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00543026
Closed
📦
Parts Order 00085195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 12, 5:00 PM
Created
Nov 12, 9:16 AM
Invoice #
SM-246993

Work Details (5)

Name Type Status Qty Amount Date
WL-03007963 Labor Open 2 $0.00 Nov 14, 4:05 PM
WL-03007967 Labor Open 1.5 $165.00 Nov 14, 4:07 PM
WL-03007968 Labor Open 2.5 $0.00 Nov 14, 4:07 PM
WL-03007969 Travel Open 80 $110.00 Nov 14, 4:07 PM
WL-03007970 Travel Open 60 $0.00 Nov 14, 4:07 PM

Details