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WO-01314783 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Misc. Inspection • P5

📍 ADCS - 401/402 - Meridian — 9570 Kingston Court Suite 100, Englewood CO, 80112

Nov 12, 2025 → Nov 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 19, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 12 → Nov 14, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 12, 2025 Completed: Nov 17, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 5
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0 / 5
Nov 12 → Nov 14 Assigned ▶ Running 2 2 / 5
Nov 14 → Nov 17 Scheduled ▶ Running 1 3 / 5
Nov 17 → Nov 17 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.4d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Nov 18, 2025 (1 days early)
📅
4.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542682
11/11 1st attempt Equip info. - Calibration at Cara Mia Dermatology
Closed
New Miscellaneous Equipment Inspection New equipment needs inspected Blood pressure cuff, scale and 2 probes for the fridge and freezer https://www.ebiotrack.com/inspection.php?iid=31208 Please survey all BIOMED equipment and add them to the inventory list. Please also include any lasers and microscopes to the inventory list
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lauren Asby
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01314783 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Nov 12, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 KKelch called Lauren to schedule for 11/17 between 2:30 and 4:30 pm. Left VM.

🔧 Work Performed
Tech arrived on site and inspected 2 probes for the fridge and freezer. Blood Pressure cuff and scale already were inspected.
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection New equipment needs inspected Blood pressure cuff, scale and 2 probes for the fridge and freezer https://www.ebiotrack.com/inspection.php?iid=31208 Please survey all BIOMED equipment and add them to the inventory list. Please also include any lasers and microscopes to the inventory list

Timeline

📞
Case Linked Nov 10, 5:26 PM
Case Number: 00542682
Subject: 11/11 1st attempt Equip info. - Calibration at Cara Mia Dermatology
Status: Closed
⏳ 1.8 business days
📋
▶
2 Work Order Created Nov 12, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 12, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 14, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-18T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 17, 4:37 PM
Scheduled For: 2025-11-17T22:00:00.000+0000
🚗
Travel Added Nov 17, 5:16 PM
Type: Travel
Status: Open
Qty: 32
🔧
▶
2 Status: Tech On Site Nov 17, 5:30 PM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 2
✔️
Status: Completed by Andrew Przybyla Nov 17, 6:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Andrew Przybyla Nov 17, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Nov 20, 9:40 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 12:31 AM
Invoice Number: SM-247031

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542682
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Nov 17, 5:00 PM
Created
Nov 12, 10:40 AM
Invoice #
SM-247031

Work Details (5)

Name Type Status Qty Amount Date
WL-03010294 Travel Open 32 - Nov 17, 5:16 PM
WL-03010309 Labor Open 1 $0.00 Nov 17, 5:32 PM
WL-03010310 Labor Open 1 $149.00 Nov 17, 5:32 PM
WL-03010311 Labor Open 0.5 $182.00 Nov 17, 5:32 PM
WL-03010312 Travel Open 2 - Nov 17, 5:32 PM

Details