Midmark Service Request Dispatch Authorization - WO-00126170
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD-light is flickering
ADDITIONAL NOTES
**Verbal and written communication with Ideal Image on this dispatch must include their service reference number: SR-323783 –
Floor or Room #2.**
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LIGHT NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
12/3 NSuarez it was placed in closed status per history by Dustin Antolin on 11/26/2025 6:14 PM.
12/3 DAntolin - placed in WO correction, but this was in awaiting parts status.
11/26/2025jsells
Hello, EMSAR,
Please close this work order and submit the invoice to Midmark for work completed to date. Thanks!
11/25/2025 CRamen Logged Midmark email:Please close this work order and submit the invoice to Midmark for work completed to date. Thanks! Chattered Dustin/DCarvalho
11/17/2025 DAntolin - Parts ordered: Switch, switch cover.
11/12/2025 CRamen spoke with Angela and scheduled for Dustin on Monday 11/17/2025 with tech arrival between 1-3pm.
11/12/2025 JRolston - Called site POC, Nina Montgomery @ 440.565.4344. Left message with Dana / Front Desk advising that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
Parts ordered: Light switch and cover.
🔍Technician Findings
Light switch cover cracked. Light switch terminal connectors worn and loose causing intermittent power loss.
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD-light is flickering
ADDITIONAL NOTES
**Verbal and written communication with Ideal Image on this dispatch must include their service reference number: SR-323783 – Floor or Room #2.**
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
LIGHT NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.cook@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Please close this work order and submit the invoice to Midmark for work completed to date. Thanks! If you have any questions or nee
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: nina.montgomery@idealimage.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314799Location: Ideal ImageAddress: 1501 Golden Gate Plz Mayfield Heights, OH 44124Device: 300 (Series) Lights V1276245Problem Description: Travel Zone 1
Dispatch Type Repair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: nina.montgomery@idealimage.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314799Location: Ideal ImageAddress: 1501 Golden Gate Plz Mayfield Heights, OH 44124Device: 300 (Series) Lights V1276245Problem Description: Travel Zone 1
Dispatch Type Repair
📋
Outbound to +14405654344
Completed Nov 12, 2025
11/12/2025 CRamen spoke with Angela and scheduled for Dustin on Monday 11/17/2025 with tech arrival between 1-3pm.
📞
Call
Completed Nov 12, 2025
11/12/2025 JRolston - Called site POC, Nina Montgomery @ 440.565.4344. Left message with Dana / Front Desk advising that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
Nov 25, 2025 4:30pm
@Dustin Antolin per Midmark email: Please close this work order and submit the invoice to Midmark for work completed to date. Thanks! @Lawrence Yoder @David Carvalho
Dec 4, 2025 11:00am
@Lawrence Yoder is the tech going back out per his notes he states this was in awaiting status, but I went to look at the Work Order History and seems like the Tech closed the WO on