Q-00031002
Follow-up to WO-01308950
Model: Zoll Medical Corporation - R SERIES Notes: Visual Inspection: - Device is clean and free from any physical damage. - Case is clean and free of debris. - Verified all indicators, LED\'s and displays are clear from distortion. - IFU or instructional materials are present and legible. Battery: - Battery expiration date: ______ - Verified battery terminals are free from damage or corrosion. - Battery is free from physical damage or swelling Pads and Connectors: - Expiration date: 12/14/26 - All cables and connections are intact and secure. - All electrodes and/or pads are free from tears, damage and are not expired. Self-Test: - All cables and connections are intact and secure. - Verified device powers on and completed the self test without errors. - Audio prompts are clear and understandable. LITHIUM BATTERY END OF LIFE. NEED NEW BATTERY REF#8019-0535-01
1/15/26 DPatton - Bill to McKesson or Concordance?
1/12 KSmith -- Scheduled for 1/14 with Jessica on WO-01314809. 12pm-2pm
1/12 KSmith -- Per Jessica, batteries have arrived. Provided Wednesday as a scheduled date and am awaiting response
1/8 KSmith -- Battery was ordered on WO-01314810. Jessica wants to wait until all parts arrive before scheduling
1/8 KSmith -- Per Jessica, "Correct- we did receive the Zoll machine battery.
However, we are still waiting on a Gomco battery that was ordered at the same time.
1/8 KSmith -- Sent email to schedule for 1/12
1/2/26 lwright sent Urgent message to orders as part has not been order as of order placement.
🔧Work Performed
Installed aed battery verified unit is holding charge.
Informed customer unit requires 8 hours of battery charge.
🔍Technician Findings
Found AED battery pack not holding or recognizing charge.
⚠️Problem Description
Q-00031002
Follow-up to WO-01308950
Model: Zoll Medical Corporation - R SERIES Notes: Visual Inspection: - Device is clean and free from any physical damage. - Case is clean and free of debris. - Verified all indicators, LED\'s and displays are clear from distortion. - IFU or instructional materials are present and legible. Battery: - Battery expiration date: ______ - Verified battery terminals are free from damage or corrosion. - Battery is free from physical damage or swelling Pads and Connectors: - Expiration date: 12/14/26 - All cables and connections are intact and secure. - All electrodes and/or pads are free from tears, damage and are not expired. Self-Test: - All cables and connections are intact and secure. - Verified device powers on and completed the self test without errors. - Audio prompts are clear and understandable. LITHIUM BATTERY END OF LIFE. NEED NEW BATTERY REF#8019-0535-01
From: Jessica.Geib@stonybrookmedicine.edu
To: ksmith@emsar.com
Sounds great, thank you!
Jessica Geib, BSN, RN
Ambulatory Nurse Manager
Stony Brook Medicine
Department of Internal Medicine
Division of Cardiology
600 Main Street- Suite B
Center Moriches NY, 11934
Phone: 631-638-4887
Fax: 631-638-4868
145B W Montauk Highway
Hampton Bays, NY 11946
240 Meeting House Lane
Level 3, Cardiology, East Wing 3-104
Southampton NY, 11968
From: Jessica.Geib@stonybrookmedicine.edu
To: ksmith@emsar.com
Wednesday is perfect I will be on site that day.
Thank you,
Jessica Geib, BSN, RN
Ambulatory Nurse Manager
Stony Brook Medicine
Department of Internal Medicine
Division of Cardiology
600 Main Street- Suite B
Center Moriches NY, 11934
Phone: 631-638-4887
Fax: 631-638-4868
145B W Montauk Highway
Hampton Bays, NY 11946
240 Meeting House Lane
Level 3, Cardiology, Eas
From: Jessica.Geib@stonybrookmedicine.edu
To: ksmith@emsar.com
Hi Kourtney,
Correct- we did receive the Zoll machine battery.
However, we are still waiting on a Gomco battery that was ordered at the same time.
I think it would be best to have both items installed/replaced at the same time vs two trips.
Lisa from Sales was unable to give me an estimated date on the second item not received.
Thank you,
Jessica Geib, BSN, RN
Ambulatory Nurse Manager
Stony Brook Medicine
Dep
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Concordance - Stony Brook - Center Moriches -- EMSAR Repair -- WO-01314809
Body:
Hi Jessica,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Concordance - Stony Brook - Center Moriches located at 600 Main St, Ste B?
· If not, would you have the contact information of the person
📋
Outbound to +16316384887
Completed Jan 6, 2026
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: jessica.geib@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314809Location: Concordance - Stony Brook - Center MorichesAddress: 600 Main St Suite B Center Moriches, NY 11934Device: Problem Description: Q-00031002
Follow-up to WO-0
Jan 8, 2026 9:56am
@Derek Reynolds Customer advised they are still waiting on a battery but I do not see a part order for the battery. @Shawn Rogers
Per Jessica, we did receive the Zoll machine battery.
However, we are still waiting on a Gomco battery that was ordered at the same time.
📅
WO-01314809 - Repair - Center Moriches - Concordance - Stony Brook - Center Moriches
Jan 14, 2026 1:00pm – 3:00pm
Work Order: WO-01314809
Account: Concordance Healthcare Solutions
Customer Case Number:
Location: Concordance - Stony Brook - Center Moriches
Address: 600 Main St Suite B, Center Moriches, NY 11934
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Geib
Contact Phone: 631-638-4887
Contact Em
Case #00540824 – Needs Quote
Status: Closed | Priority: Standard
Q-00031002
Follow-up to WO-01308950
Model: Zoll Medical Corporation - R SERIES Notes: Visual Inspection: - Device is clean and free from any physical damage. - Case is clean and free of debris. - Verified all indicators, LED\'s and displays are clear from distortion. - IFU or instructional mat
💬Case Comment
Internal Nov 7, 2025 2:23pm
per facility they wanted to proceed but needed pricing forwarded the quote to Nicole Flowers for approval/processing
Timeline
📞
Case Linked Nov 4, 12:28 PM
Case Number:00540824
Subject:Needs Quote
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Nov 12, 11:27 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 13, 10:12 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:22h 43m
🚨36.0 business days
🔩
▶
2
2x Parts Added Jan 7, 6:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:55d 8h
👷
▶
2
Technician Assigned Jan 8, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:14h 18m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 12, 1:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-14T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Mohamed ShareedJan 14, 11:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
⏱️
Labor Added Jan 14, 12:21 PM
Type:Labor
Status:Open
Qty:0.75
⏱️
▶
2
3x Labor Added Jan 14, 6:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site
To:Completed
Duration in Previous:6h 19m
🏁
Status: Closed by Mohamed ShareedJan 14, 6:14 PM
From:Completed
To:Closed
Duration in Previous:7m
💵
Status: Billing Review by Diane PattonJan 15, 9:58 AM
From:Closed
To:Billing Review
Duration in Previous:15h 44m
🚨19.0 business days
📄
▶
2
Status: Ready to Bill Feb 11, 6:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
💵
▶
2
Status: Billing Review Feb 12, 10:54 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
📨
▶
3
Status: Invoice Pending Feb 12, 10:59 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-253694
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
Bottlenecks
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Awaiting Parts
Duration: 36.0 business days (threshold: 3.0 business days)
Exceeded by 33.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Billing Review
Duration: 19.0 business days (threshold: 2.0 business days)