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WO-01314820 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Moss Point High School — 4913 Weems Dr. Moss Point 39563 – School Health, Moss Point MS, 39563

Nov 12, 2025 → Nov 13, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 19, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Nov 12, 2025 Tech Off Site: Nov 14, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 5
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0 / 5
Nov 12 → Nov 12 Assigned ▶ Running 0 0 / 5
Nov 12 → Nov 13 Scheduled ▶ Running 1 1 / 5
Nov 13 → Nov 14 Tech On Site ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 1.9d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Field Work
1.0 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 19, 2025 Completed: Nov 14, 2025 (5 days early)
📅
2.2 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542876
name does not match in EBT/SM - eBiotrack - New Inspection Created
Closed
Inspection: Miscellaneous Equipment Inspection Follow up to annual inspection. Account POC spoke directly with tech on issues that need resolved. https://www.ebiotrack.com/inspection.php?iid=31174
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Leona Coonrod
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01314820 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Nov 12, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/25 AJinerson - FSE called and spoke with onsite contact Margie and confirmed adding this service to his visit tomorrow, 11/12 when he'll already be in area for WO-01305567.

Margie will accompany Jason to each site for each inspection service on 11/12.

🔧 Work Performed
11/13 Jason - Misc. Inspection Complete - Located the 3 refrigerators/freezers and centrifuge that needed to have the stickers replaced as they still had the old stickers on them. I forgot to replace them while doing the annual inspection, but they were completed during the inspection. Placed all units back into service.
🔍 Technician Findings
Located the devices that needed the stickers replaced on.
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection Follow up to annual inspection. Account POC spoke directly with tech on issues that need resolved. https://www.ebiotrack.com/inspection.php?iid=31174

Timeline

📞
Case Linked Nov 11, 11:20 AM
Case Number: 00542876
Subject: name does not match in EBT/SM - eBiotrack - New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 12, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 12, 1:43 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T20:45:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 9:06 AM
Scheduled For: 2025-11-13T21:00:00.000+0000, 2025-11-13T20:45:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Nov 13, 1:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 43m
🚗
▶
3 Status: Tech Off Site Nov 13, 9:22 PM
Status: Tech Off Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 4
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Jason Cunningham Nov 13, 9:28 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Nov 18, 1:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246856

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 13, 3:45 PM
Created
Nov 12, 11:58 AM
Invoice #
SM-246856

Work Details (3)

Name Type Status Qty Amount Date
WL-03006863 Labor Open 0.25 $0.00 Nov 13, 9:26 PM
WL-03006864 Labor Open 0.25 $37.25 Nov 13, 9:26 PM
WL-03006865 Travel Open 4 - Nov 13, 9:26 PM

Details