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WO-01314832 ↗ ServiceMax

CenterWell (Humana) • Preventive Maintenance • PSM

📍 Centerwell - Outer Loop — 4521 Outer Loop. Louisville, Louisville KY, 40118

Nov 12, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (26 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Nov 12 → Nov 26, 2025
10 business days (counted)
Running total: 10 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 26 → Jan 7, 2026
26 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 37 of ? biz days used
Created: Nov 12, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 26 Assigned ▶ Running 10 10
Nov 26 → Jan 7 Scheduled ▶ Running 26 36
Jan 7 → Jan 8 Tech On Site ▶ Running 1 37
Dispatch 0.0d
Coordinators 37.6d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.6 days
Over SLA
Field Work
0.9 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
37.2 days Total Age
⏱️
26.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543133
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=31189
Priority
Standard
Origin
Email
Reason
New Case
Contact
Allison Napier
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314832 (current) Invoiced
Preventive Maintenance • Vincent Nyathi
Created: Nov 12, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 26.8 days stuck in "Scheduled"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
26.8d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 CRamen Allison returned call and scheduled for Wednesday 1/7/2025 with VNyathi arrival between 9-10am.


11/12/2025 CRamen left a vm for Allison to return call to schedule for January Inspections

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 43 equipment.
🔍 Technician Findings
Annual Inspection - Completed Annual Safety and Function testing on 43 equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=31189

Timeline

📞
Case Linked Nov 12, 6:01 AM
Case Number: 00543133
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 12:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 12m
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Nov 26, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-07T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 18, 11:02 AM
Scheduled For: 2026-01-07T18:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 7, 2:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 2h
⏱️
▶
2 3x Labor Added Jan 7, 10:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 18m, 0m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Jan 12, 9:32 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250953

Bottlenecks

Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 26.8 business days (threshold: 2.0 business days)
Exceeded by 24.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543133
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Jan 7, 1:00 PM
Created
Nov 12, 12:43 PM
Invoice #
SM-250953

Work Details (3)

Name Type Status Qty Amount Date
WL-03057112 Labor Open 2.5 $1,292.00 Jan 7, 10:04 PM
WL-03057113 Labor Open 2.3333333333333 $0.00 Jan 7, 10:04 PM
WL-03057114 Travel Open 139 - Jan 7, 10:04 PM

Details