Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314833 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - South Summerlin — 10180 W Tropicana Ave, Suite 136, Las Vegas NV, 89147

Nov 12, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (41 biz days late)
Active: 52 biz days
🕐 Clock stopped: Tech Off Site (Jan 30, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Nov 12 → Dec 2, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 13 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 26, 2025
16 business days (counted)
Running total: 29 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 30, 2026
23 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 12, 2025 Tech Off Site: Jan 30, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Dec 2 Assigned ▶ Running 12 12
Dec 2 → Dec 2 Entered ▶ Running 0 12
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 13
Dec 3 → Dec 26 Assigned ▶ Running 16 29
Dec 26 → Jan 30 Scheduled ▶ Running 23 52
Jan 30 → Jan 30 Tech On Site ▶ Running 0 52
Dispatch 0.1d
Coordinators 54.4d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
54.4 days
Over SLA
Field Work
0.3 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
52.8 days Total Age
⏱️
23.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
50.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543134
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 53 https://www.ebiotrack.com/inspection.php?iid=31190
Priority
Standard
Origin
Email
Reason
New Case
Contact
Luiz Dimas
Owner
John Rolston
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314833 (current) Invoiced
Inspection • Michael Russell
Created: Nov 12, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 23.7 days stuck in "Scheduled"
⏱️
Total Delay 50.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Scheduled
23.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-26 Mburris call from POC Tony to set appt 

12/2/25 RBerry- Order type is incorrect. Returned to dispatch for correction.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 53 https://www.ebiotrack.com/inspection.php?iid=31190

Timeline

📞
Case Linked Nov 12, 6:01 AM
Case Number: 00543134
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 12:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 3:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 7m
🚨 13.0 business days
🆕
Status: Entered by Rhea Berry Dec 2, 3:49 PM
From: Assigned
To: Entered
Duration in Previous: 19d 23h
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 2, 4:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 28m
👷
▶
2 Technician Assigned Dec 3, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 2m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Dec 26, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-31T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Dec 30, 6:29 PM
Scheduled For: 2025-12-31T16:00:00.000+0000, 2025-12-31T17:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 31, 9:22 AM
Scheduled For: 2025-12-31T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 6, 4:19 PM
Scheduled For: 2026-01-14T21:00:00.000+0000
⏳ 5.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 12, 3:44 PM
Scheduled For: 2026-01-20T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 16, 12:16 PM
Scheduled For: 2026-01-20T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 20, 6:01 PM
Scheduled For: 2026-01-29T18:00:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Jan 22, 4:14 PM
Scheduled For: 2026-01-30T17:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Michael Russell Jan 30, 4:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 2h
🚗
Status: Tech Off Site by Michael Russell Jan 30, 5:47 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 12m
⏱️
▶
2 3x Labor Added Jan 30, 7:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2h 5m, 0m
⏳ 1.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 10:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
🧾
Invoice Created Feb 2, 12:01 PM
Invoice Number: SM-252778

Bottlenecks

Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Scheduled
Duration: 23.7 business days (threshold: 2.0 business days)
Exceeded by 21.7 business days

🔗 Related Artifacts

📞
Case 00543134
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Jan 30, 12:00 PM
Created
Nov 12, 12:46 PM
Invoice #
SM-252778

Work Details (3)

Name Type Status Qty Amount Date
WL-03086049 Labor Open 1 $0.00 Jan 30, 7:53 PM
WL-03086050 Labor Open 3 $1,292.00 Jan 30, 7:53 PM
WL-03086051 Travel Open 15 - Jan 30, 7:53 PM

Details