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WO-01314835 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Jackson County - Medford, OR — 1101 W Main St, #103, Medford OR, 97501

Nov 12, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (43 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Assigned
Nov 12 → Jan 28, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 12, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Jan 28 Assigned ▶ Running 50 50
Jan 28 → Feb 3 Scheduled ▶ Running 4 54
Feb 3 → Feb 3 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 55.6d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
55.6 days
Over SLA
Field Work
0.9 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Feb 4, 2026 (4 days late)
📅
55.2 days Total Age
⏱️
50.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
52.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543140
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 37 pcs https://www.ebiotrack.com/inspection.php?iid=31196
Priority
Standard
Origin
Email
Reason
New Case
Contact
Inez Harris
Owner
Jessica Sells
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314835 (current) Invoiced
Inspection • Jason Morris
Created: Nov 12, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 50.4 days stuck in "Assigned"
⏱️
Total Delay 52.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
50.4d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-28 Mburris spoke with Inez Harris and set appt she asked for a Tuesday 2-3 9am

🔧 Work Performed
Performed inspection and calibration on current equipment. Added new equipment into inventory and inspected. Checked out with site manager Inez.
🔍 Technician Findings
Site in need of annual inspection, calibration, and tests.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 37 pcs https://www.ebiotrack.com/inspection.php?iid=31196

Timeline

📞
Case Linked Nov 12, 6:02 AM
Case Number: 00543140
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 12:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 5m
🚨 51.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 12:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-03T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jason Morris Feb 3, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
3x Labor Added Feb 3, 4:49 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 233
⏱️
▶
2 Labor Added Feb 3, 5:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 2h 15m
⏱️
▶
2 2x Labor Added Feb 3, 10:30 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 5h 4m
📄
Status: Ready to Bill by Diane Patton Feb 4, 1:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 43m, 0m
⏳ 4.0 business days
🧾
Invoice Created Feb 9, 11:20 AM
Invoice Number: SM-252974

Bottlenecks

Assigned
Duration: 50.4 business days (threshold: 4.0 business hours)
Exceeded by 49.9 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00543140
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Morris
Scheduled
Feb 3, 12:00 PM
Created
Nov 12, 12:49 PM
Invoice #
SM-252974

Work Details (6)

Name Type Status Qty Amount Date
WL-03089832 Labor Open 4.75 $0.00 Feb 3, 4:49 PM
WL-03089833 Travel Open 233 - Feb 3, 4:49 PM
WL-03089834 Travel Open 233 - Feb 3, 4:49 PM
WL-03089942 Labor Open 2.75 $1,717.00 Feb 3, 5:25 PM
WL-03090615 Labor Open 4.5 $0.00 Feb 3, 10:30 PM
WL-03090616 Expenses Open 1 $0.00 Feb 3, 10:30 PM

Details