Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314845 ↗ ServiceMax

FORSYTH COUNTY EMS • Preventive Maintenance • PSM

📍 Forsyth County EMS - Stair Chairs — 911 E. 5TH St., Winston Salem NC, 27101

Nov 12, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (1 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 25, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Nov 12, 2025 Invoiced: Nov 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 12 Assigned ▶ Running 0 0
Nov 12 → Nov 25 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 10.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Billing
0.0 days
Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
9.7 days Total Age
⏱️
10.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543122
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM Equipment: 20 https://www.ebiotrack.com/inspection.php?iid=31184
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Campbell
Owner
Shelby Robinson
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314845 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 12, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 10.2 days stuck in "Scheduled"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.2d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel on annuity WO

11/10 MOwens Dena Lovett replied back to the email requesting the first part of week of 11/28 to complete the PMs. Replied back confirming scheduling the visit for 11/24-11/26.

11/6 MOwens Sent email to Stewart asking about scheduling the PM service during Nov.

10/30 MOwens Called to speak to Heather Campbell. She transferred me to Stewart Swing . Left a vm for Stewart about scheduling the inspection visit during Nov.

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-070370 - Asset ID: 13284186 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027382 - Asset ID: 13284187 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163286 - Asset ID: 13284193 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128375 - Asset ID: 13284208 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163285 - Asset ID: a0CVU000026FPIu2AO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027384 - Asset ID: 13284184 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-070366 - Asset ID: 13284191 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-163291 - Asset ID: a0CVU000026Fu2l2AC Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-069114 - Asset ID: 13284207 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128372 - Asset ID: 13284183 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128376 - Asset ID: a0CVU000026G6qT2AS Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07-050732 - Asset ID: a0CVU000026G8jg2AC Stryker Medical - 6252 Stair-Pro Serial #: 040239225 - Asset ID: a0CVU000026GCSY2A4 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027383 - Asset ID: a0CVU000026GJTl2AO Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06-027380 - Asset ID: a0CVU000026GK5a2AG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128373 - Asset ID: 13284194 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128377 - Asset ID: a0CVU000026GMcn2AG Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-161613 - Asset ID: a0CVU000026GMhd2AG Stryker Medical - 6252 Stair-Pro Serial #: 050139289 - Asset ID: a0CVU000026GP4R2AW Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-412298 - Asset ID: 13284188 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08-070369 - Asset ID: 13284189 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128374 - Asset ID: 13284198 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-128378 - Asset ID: 13284204 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-273510 - Asset ID: 13284215
⚠️ Problem Description
Annual Equipment PM Equipment: 20 https://www.ebiotrack.com/inspection.php?iid=31184

Timeline

📞
Case Linked Nov 12, 12:00 AM
Case Number: 00543122
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 1:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🗓️
▶
3 Status: Scheduled Nov 12, 2:08 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-24T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-24T14:00:00.000+0000
🚨 10.0 business days
⏱️
▶
3 20x Labor Added Nov 25, 11:24 PM
20x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 13d 9h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 2m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Dec 1, 5:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.9 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247915

Bottlenecks

Scheduled
Duration: 10.2 business days (threshold: 2.0 business days)
Exceeded by 8.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543122
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Nov 24, 9:00 AM
Created
Nov 12, 1:12 PM
Invoice #
247915

Work Details (20)

Name Type Status Qty Amount Date
WL-03020493 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020494 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020495 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020496 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020497 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020498 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020499 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020500 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020501 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020502 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020503 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020504 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020505 Labor Open 0.5 $82.00 Nov 25, 11:24 PM
WL-03020506 Labor Open 0.25 $82.00 Nov 25, 11:24 PM
WL-03020507 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020508 Labor Open 0.75 $82.00 Nov 25, 11:24 PM
WL-03020509 Labor Open 0.5 $0.00 Nov 25, 11:24 PM
WL-03020510 Travel Open 15 $0.00 Nov 25, 11:24 PM
WL-03020511 Labor Open 0.5 $0.00 Nov 25, 11:24 PM
WL-03020512 Travel Open 15 $0.00 Nov 25, 11:24 PM

Details