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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314846 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • P3

📍 MN-Minneapolis — 6545 France Ave South, Suite 302, Edina MN, 55435

Nov 12, 2025 → Feb 19, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 17, 2025
✗ SLA Missed (24 biz days late)
Active: 27 biz days
Paused: 38 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸38d
⏸ Clock Paused
Status: Awaiting Parts
Nov 12 → Jan 9, 2026
38 business days (not counted)
24d
▶ Clock Running
Status: Reschedule
Jan 9 → Feb 16, 2026
24 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Closed
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 26 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 26 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 27 of 3 biz days used
Created: Nov 12, 2025 Invoiced: Feb 19, 2026
Business Days Used 27 / 3
0 3d budget +24d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0 / 3
Nov 12 → Jan 9 Awaiting Parts ⏸ Paused 38 —
Jan 9 → Feb 16 Reschedule ▶ Running 24 24 / 3
Feb 16 → Feb 16 Assigned ▶ Running 0 24 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 24 / 3
Feb 16 → Feb 16 Completed ▶ Running 0 24 / 3
Feb 16 → Feb 18 Closed ▶ Running 2 26 / 3
Feb 18 → Feb 18 Completed ▶ Running 0 26 / 3
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0 —
Feb 18 → Feb 19 On Hold ▶ Running 1 27 / 3
Dispatch 0.0d
Material Management 38.8d
Holding 1.6d (excluded)
Coordinators 25.0d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
38.8 days
Over SLA
Holding (excluded from total)
1.6 days
Coordinators
25.0 days
Over SLA
Field Work
0.4 days
Created: Nov 12, 2025 Due: Nov 17, 2025 Completed: Feb 19, 2026 (93 days late)
📅
65.7 days Total Age
⏱️
38.7d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
59.7d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542932
eBiotrack - New Work Order Request - Inspection Repair
Closed
MN-Minneapolis Site: MN-Minneapolis Customer: Sono Bello Customer #: 346 6545 France Ave South, Suite 302 Edina , MN 55435 Inspection #: 30216 Asset ID: 12972680 Model: Bovie - ARVV120 Notes: Electrical safety tested passed per NFPA 99 Specification [ 90 mΩ ] Ground Resistance [ 3 µA ] Chassis Leakage (Norm/Cond) [ 12 µA ] Chassis Leakage (Open Gnd) Will not power on. Unit has power, but the on/off button will not turn the unit on.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Practice Manager - Minneapolis
Owner
Virtual Tech
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01314846 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Nov 12, 2025 • Closed: Feb 19, 2026
WO-01340215 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Jan 27, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 38.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 59.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
38.8d / 3.0d SLA
Reschedule
25.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.5d / 1.0d SLA
On Hold
1.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-27 DSR Customer shipping swap out unit back, wrong model sent.

🔧 Work Performed
Unit arrived in depot . Associated with (WO-01340215) EST Completed - PM Completed Unit funtions as expected -
🔍 Technician Findings
Unit arrived in our depot. Unit arrived with unit, filter, and power cable. Could not duplicate reported issue - unit functions as expected - ensure filter is seated properly to ensure proper operation
⚠️ Problem Description
Asset ID: 12972680 Model: Bovie - ARVV120 Unit has power, but the on/off button will not turn the unit on. https://www.ebiotrack.com/workorder.php?wo=69649

Timeline

📞
Case Linked Nov 11, 12:26 PM
Case Number: 00542932
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 1.0 business days
📋
▶
3 Work Order Created Nov 12, 1:17 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085167
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 39.0 business days
🔩
▶
2 2x Parts Added Jan 9, 9:26 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 57d 20h
🚨 25.0 business days
👷
▶
3 Technician Assigned Feb 16, 2:18 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Samuel Klein
From: Reschedule, Assigned
To: Assigned, Tech On Site
Duration in Previous: 38d 4h, 0m
✔️
Status: Completed by Samuel Klein
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Samuel Klein Feb 16, 2:24 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
✔️
Status: Completed by Ryan Schwochow Feb 18, 10:25 AM
From: Closed
To: Completed
Duration in Previous: 1d 20h
📦
▶
2 Parts Requested Feb 18, 1:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Completed
To: Awaiting Parts
Duration in Previous: 3h 12m
💵
▶
2 Expenses Added Feb 18, 2:04 PM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by MELISSA BARRETT
From: Awaiting Parts
To: On Hold
Duration in Previous: 27m
⏱️
▶
2 Labor Added Feb 19, 9:00 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: On Hold
To: Closed
Duration in Previous: 18h 55m
📄
Status: Ready to Bill by Diane Patton Feb 19, 1:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4h 11m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 20, 2:14 PM
Invoice Number: SM-254384

Bottlenecks

Awaiting Parts
Duration: 38.7 business days (threshold: 3.0 business days)
Exceeded by 35.7 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542932
Closed
📦
Parts Order 00085167
Closed
📦
Parts Order 00090625
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Nov 12, 1:17 PM
Invoice #
SM-254384

Work Details (4)

Name Type Status Qty Amount Date
WL-03059244 Parts Open 1 $0.00 Jan 9, 9:26 AM
WL-03059245 Expenses Open 1 $13.81 Jan 9, 9:26 AM
WL-03110507 Expenses Open 1 $18.47 Feb 18, 2:04 PM
WL-03111665 Labor Open 1 $119.00 Feb 19, 9:00 AM

Details