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WO-01314851 ↗ ServiceMax

CareATC • Inspection • PSM

📍 CCG — 1124 Broadway, Columbus GA, 31901

Nov 12, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (39 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 4 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Nov 18 → Jan 19, 2026
39 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 44 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 27, 2026
5 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 50 of ? biz days used
Created: Nov 12, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 18 Ready for Scheduling ▶ Running 4 4
Nov 18 → Nov 18 Assigned ▶ Running 0 4
Nov 18 → Jan 19 Scheduled ▶ Running 39 43
Jan 19 → Jan 20 Reschedule ▶ Running 1 44
Jan 20 → Jan 27 Scheduled ▶ Running 5 49
Jan 27 → Jan 28 Tech On Site ▶ Running 1 50
Dispatch 0.0d
Coordinators 51.5d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.5 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 28, 2026 (2 days early)
📅
50.1 days Total Age
⏱️
39.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543138
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 48 https://www.ebiotrack.com/inspection.php?iid=31193 This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Shelby Robinson
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314851 (current) Invoiced
Inspection • Dylan Ingraham
Created: Nov 12, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 39.4 days stuck in "Scheduled"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.7d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
45.4d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 AJinreson - Received confirmation from POC Mashari Thomas to reschedule tech visit to Tuesday, 1/27 with eta between 930am-1130am.


1/19/26 AJinerson - Sent email to POC Mashari offering to reschedule tech visit for Tuesday, 1/27 with eta between 930am - 1130am.


1/19/26 AJinerson - Placing WO into reschedule status due to tech needing to cover repair(s). Following up with customer to reschedule inspection service.


11/18/25 AJinerson - Sent email back to Mashari and purchasing support confirming tech visit for Monday, 1/26/2026 with eta between 9:30 a.m. - 11:30 a.m.

Asking for onsite POC, arrival instructions, and any specific requirements needed for tech visit.


11/18/25 AJinerson - Received email back from POC Mashari Thomas for this site requesting to schedule this visit for Monday, 1/26/2026.


11/18/25 AJinerson - Sent email back to POC Jennifer Rice w/ purchasing support offering tech visit week of 1/26 - 1/30 (2026). Asking if this week would work for them as well since they wanted to schedule closer to Feb.


11/18/25 AJinerson - Received email back from customer/purchasing support:

"I am showing that the last calibrations were done 2/11/2025, can we move the appointment closer to that date so that our client does not receive 2 calibration invoices in 2025"


11/18/25 AJinerson - Sent email to Purchasing Support offering tech visit during below dates asking if there is a date that works best for them to schedule:

Monday, 12/15 - Friday, 12/19

Monday, 12/29 - Wednesday, 12/29 

Monday, 1/5 - Friday, 1/9 

11/18/25 AJinerson - Called purchasing support to see if we could reach someone to schedule. No answer, left VM. 

🔧 Work Performed
1/27 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 30 DEVICES (29 PASS - 1 FAIL) - ARCHIVED PREVIOUSLY INSPECTED DEVICES THAT WERE NOT ON THE APPROVED LIST OF DEVICES FOR THIS SITE - VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED AND ADVISED CUSTOMER OF EQUIPMENT STATUS - RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
1/27 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 48 https://www.ebiotrack.com/inspection.php?iid=31193 This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s)

Timeline

📞
Case Linked Nov 12, 6:02 AM
Case Number: 00543138
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Nov 18, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled Nov 18, 3:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 3h 25m
🚨 40.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 19, 8:52 AM
From: Scheduled
To: Reschedule
Duration in Previous: 61d 16h
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 9:54 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Reschedule
To: Scheduled
Duration in Previous: 1d 1h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Jan 27, 3:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
✔️
Status: Completed by Dylan Ingraham Jan 27, 10:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 9m
⏱️
3x Labor Added Jan 27, 10:05 PM
Type: Labor, Travel
Status: Open
Qty: 2, 82
🏁
Status: Closed by Dylan Ingraham Jan 27, 10:14 PM
From: Completed
To: Closed
Duration in Previous: 14m
📄
▶
2 Status: Ready to Bill Jan 28, 2:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 1, 11:42 PM
Invoice Number: SM-252444

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 39.4 business days (threshold: 2.0 business days)
Exceeded by 37.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00543138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Jan 27, 9:30 AM
Created
Nov 12, 1:37 PM
Invoice #
SM-252444

Work Details (3)

Name Type Status Qty Amount Date
WL-03081044 Labor Open 2 $0.00 Jan 27, 10:05 PM
WL-03081045 Labor Open 2 $1,499.00 Jan 27, 10:05 PM
WL-03081046 Travel Open 82 - Jan 27, 10:05 PM

Details