Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314852 ↗ ServiceMax

CareATC • Inspection • PSM

📍 LG&E-KU Energy-Rhode Island Energy — 280 Melrose Street, Providence RI, 02907

Nov 12, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (41 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 24, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 9 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Nov 25 → Jan 21, 2026
36 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 45 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 30, 2026
7 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 12, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 24 Ready for Scheduling ▶ Running 8 8
Nov 24 → Nov 25 Assigned ▶ Running 1 9
Nov 25 → Jan 21 Scheduled ▶ Running 36 45
Jan 21 → Jan 21 Reschedule ▶ Running 0 45
Jan 21 → Jan 30 Scheduled ▶ Running 7 52
Dispatch 0.0d
Coordinators 54.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 30, 2026 (on time)
📅
52.7 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543141
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 20 Pcs https://www.ebiotrack.com/inspection.php?iid=31197
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314852 (current) Invoiced
Inspection • David Cavaco
Created: Nov 12, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.7d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
44.7d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/21 KSmith -- Scheduled for 1/30 per sites request. 8-10am

1/21 Ksmith -- FSE called off sick today. Sent email to reschedule for 1/26

11/25 KSmith -- Scheduled for 1/21 with Melanie

11/25 KSmith -- Sent email to schedule for 1/21

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 20 Pcs https://www.ebiotrack.com/inspection.php?iid=31197

Timeline

📞
Case Linked Nov 12, 6:02 AM
Case Number: 00543141
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Nov 24, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 2h
🗓️
▶
2 Status: Scheduled Nov 25, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-21T13:30:00.000+0000
🚨 37.0 business days
🔄
Status: Reschedule by Kourtney Smith Jan 21, 12:04 PM
From: Scheduled
To: Reschedule
Duration in Previous: 57d 1h
📅
▶
2 Dispatch Scheduled Jan 21, 1:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 1h 0m
⚠️ 8.0 business days
✔️
▶
3 Status: Completed Jan 30, 6:19 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by DAVID CAVACO
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.7 business days
📄
▶
3 Status: Ready to Bill Feb 2, 10:22 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252779

Bottlenecks

Ready for Scheduling
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00543141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
David Cavaco
Scheduled
Jan 30, 8:30 AM
Created
Nov 12, 1:41 PM
Invoice #
SM-252779

Work Details (3)

Name Type Status Qty Amount Date
WL-03085839 Labor Open 1 $0.00 Jan 30, 6:22 PM
WL-03085840 Labor Open 1 $1,237.40 Jan 30, 6:22 PM
WL-03085841 Labor Open 1 $0.00 Jan 30, 6:22 PM

Details