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WO-01314863 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Littleton, City of — 2004 West Power Ave, Littleton CO, 80120

Nov 12, 2025 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (29 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Dec 2, 2025
12 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 8, 2025
4 business days (counted)
Running total: 16 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Dec 8 → Jan 13, 2026
24 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 12, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Dec 2 Ready for Scheduling ▶ Running 12 12
Dec 2 → Dec 8 Assigned ▶ Running 4 16
Dec 8 → Jan 13 Scheduled ▶ Running 24 40
Jan 13 → Jan 13 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 42.6d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.6 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 13, 2026 (17 days early)
📅
40.6 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543142
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 34 Pcs https://www.ebiotrack.com/inspection.php?iid=31198
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314863 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 12, 2025 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.6d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8 KKelch scheduled per logged email from Krysten

12/2 KKelch sent an email for scheduling

🔧 Work Performed
Tech arrived on site and inspected and tested 32 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 34 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 34 Pcs https://www.ebiotrack.com/inspection.php?iid=31198

Timeline

📞
Case Linked Nov 12, 6:02 AM
Case Number: 00543142
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 12, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
2 Technician Assigned Dec 2, 9:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 19h
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Dec 8, 9:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T16:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Jan 13, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 1h
⏱️
4x Labor Added Jan 13, 11:35 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 12
✔️
3 Status: Completed Jan 13, 3:31 PM
Status: Completed → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Andrew Przybyla Jan 13, 4:00 PM
From: Completed
To: Closed
Duration in Previous: 29m
3.0 business days
📄
2 Status: Ready to Bill Jan 15, 10:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Jan 18, 3:27 PM
Invoice Number: SM-251225

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00543142
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 13, 11:00 AM
Created
Nov 12, 1:53 PM
Invoice #
SM-251225

Work Details (8)

Name Type Status Qty Amount Date
WL-03063003 Labor Open 0.5 $0.00 Jan 13, 11:35 AM
WL-03063004 Travel Open 12 - Jan 13, 11:35 AM
WL-03063005 Travel Open 12 - Jan 13, 11:35 AM
WL-03063006 Expenses Open 1 $0.00 Jan 13, 11:35 AM
WL-03063402 Labor Open 1.5 $1,542.60 Jan 13, 3:33 PM
WL-03063401 Labor Open 1 $0.00 Jan 13, 3:33 PM
WL-03063413 Labor Open 0.5 $0.00 Jan 13, 3:35 PM
WL-03063414 Labor Open 0.5 $0.00 Jan 13, 3:35 PM

Details