Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314966 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Amphastar Pharmaceuticals Inc — 13760 Magnolia Ave, Chino CA, 91710

Nov 12, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 47 biz days
🕐 Clock stopped: Tech Off Site (Jan 23, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Nov 12 → Dec 6, 2025
15 business days (counted)
Running total: 15 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Dec 6 → Jan 22, 2026
31 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Nov 12, 2025 Tech Off Site: Jan 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Dec 6 Assigned ▶ Running 15 15
Dec 6 → Jan 22 Scheduled ▶ Running 31 46
Jan 22 → Jan 23 Tech On Site ▶ Running 1 47
Dispatch 0.0d
Coordinators 46.6d
Field Work 1.9d
Billing 10.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
46.6 days
Over SLA
Field Work
1.9 days
Billing
10.2 days
Over SLA
Created: Nov 12, 2025 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
47.6 days Total Age
⏱️
31.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543366
6008179501
Closed
28R SYS-LC-1290 Contract ends 02/14/2026 repair included PM PM only - customer supplies the UV lamp G4226A DEBAP05240 1290 Infinity Autosampler G4225A JPAAA03616 1260 Infinity High Performance Degasser G1330B DEBAK17028 1290 Thermostat G1316C DEBAC08180 1290 Thermostatted Column Compartment G4220A DEBAA04271 1290 Infinity Binary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Allie Bo
Owner
Leona Coonrod
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314966 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Nov 12, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 31.0 days stuck in "Scheduled"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.6d / 0.5d SLA
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Billing Review
7.2d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.27.26 hshaw - chat tech to re-visit mService to close SO#.

1.23.26 Hshaw - moved WO to BR, waiting for mService to close. TBA $636.00

1-22-HSolano-"Quick Connect Assy ST 0.12x 105mm (part# 5067-5957)" was not found in the search engine. Only one was ordered. Please assign to Hermilo Solano ARP to site is 20 miles. Zone 1

🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1290 Contract ends 02/14/2026 repair included PM PM only - customer supplies the UV lamp G4226A DEBAP05240 1290 Infinity Autosampler G4225A JPAAA03616 1260 Infinity High Performance Degasser G1330B DEBAK17028 1290 Thermostat G1316C DEBAC08180 1290 Thermostatted Column Compartment G4220A DEBAA04271 1290 Infinity Binary Pump
📄 Description
1290 Infinity Binary Pump
📞 Call Description
JAN 2026 LC PM

Timeline

📞
▶
4 Case Linked Nov 12, 2:18 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01314966
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Dec 6, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-01-22T16:30:00.000+0000
🚨 31.0 business days
🔧
Status: Tech On Site by Hermilo Solano Jan 22, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 23h
🚗
Status: Tech Off Site by Hermilo Solano Jan 22, 7:06 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 57m
⏱️
8x Labor Added Jan 23, 3:40 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 5, 22
✔️
Status: Completed by Hermilo Solano Jan 23, 3:46 PM
From: Tech Off Site
To: Completed
Duration in Previous: 20h 40m
🏁
Status: Closed by Hermilo Solano Jan 23, 4:24 PM
From: Completed
To: Closed
Duration in Previous: 37m
💵
Status: Billing Review by Hannah Shaw Jan 23, 5:28 PM
From: Closed
To: Billing Review
Duration in Previous: 1h 4m
⚠️ 7.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 10:00 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 16h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Billing Review
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543366
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Jan 22, 11:30 AM
Created
Nov 12, 2:22 PM
Invoice #
SM-253062

Work Details (8)

Name Type Status Qty Amount Date
WL-03076952 Labor Open 1 $0.00 Jan 23, 3:40 PM
WL-03076953 Labor Open 5 $456.00 Jan 23, 3:40 PM
WL-03076954 Labor Open 1 $0.00 Jan 23, 3:40 PM
WL-03076955 Travel Open 22 $180.00 Jan 23, 3:40 PM
WL-03076956 Travel Open 22 $0.00 Jan 23, 3:40 PM
WL-03076957 Parts Open 1 $0.00 Jan 23, 3:40 PM
WL-03076958 Parts Open 1 $0.00 Jan 23, 3:40 PM
WL-03076959 Parts Open 1 $0.00 Jan 23, 3:40 PM

Details