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WO-01314969 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Microchip Colorado Springs — 1150 Cheyenne Mountain Blvd, Colorado Springs CO, 80906

Nov 12, 2025 → Jan 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (30 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Dec 2, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 12 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Dec 2 → Jan 14, 2026
29 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 12, 2025 Completed: Jan 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Dec 2 Ready for Scheduling ▶ Running 12 12
Dec 2 → Dec 2 Assigned ▶ Running 0 12
Dec 2 → Jan 14 Scheduled ▶ Running 29 41
Jan 14 → Jan 14 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.8d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.8 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 12, 2025 Due: Jan 30, 2026 Completed: Jan 14, 2026 (16 days early)
📅
41.6 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543144
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=31200
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01314969 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 12, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.6d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14 APrzybyla - No PM Kit was used in autoclave, because tech didn't know site had one.

12/2 KKelch scheduled per logged email from Suzanne

12/2 KKelch sent an email for scheduling

🔧 Work Performed
Tech arrived on site and inspected and tested 48 pieces of equipment. Tech noticed that the MBP's were different, newer. Tech asked site manager, Clarissa, if she wanted the new MBP's tagged and she said yes please. She also wanted the nebulizers tagged as well.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 Pcs https://www.ebiotrack.com/inspection.php?iid=31200

Timeline

📞
Case Linked Nov 12, 6:03 AM
Case Number: 00543144
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 12, 2:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 13.0 business days
👷
▶
2 Technician Assigned Dec 2, 9:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 18h
🗓️
▶
2 Status: Scheduled Dec 2, 11:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T16:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 22, 4:19 PM
Scheduled For: 2026-01-14T17:30:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Jan 14, 10:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 23h
🚗
3x Travel Added Jan 14, 11:06 AM
Type: Travel, Expenses
Status: Open
Qty: 59, 1
💵
Expenses Added Jan 14, 3:06 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 14, 3:17 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Andrew Przybyla Jan 14, 4:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 2m
🏁
Status: Closed by Andrew Przybyla Jan 14, 5:30 PM
From: Completed
To: Closed
Duration in Previous: 1h 29m
📄
▶
2 Status: Ready to Bill Jan 15, 4:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.9 business days
🧾
Invoice Created Jan 18, 3:27 PM
Invoice Number: SM-251296

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00543144
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Jan 14, 12:30 PM
Created
Nov 12, 2:34 PM
Invoice #
SM-251296

Work Details (7)

Name Type Status Qty Amount Date
WL-03064530 Travel Open 59 - Jan 14, 11:06 AM
WL-03064531 Expenses Open 1 $0.00 Jan 14, 11:06 AM
WL-03064529 Travel Open 59 - Jan 14, 11:06 AM
WL-03064977 Expenses Open 1 $0.00 Jan 14, 3:06 PM
WL-03064990 Labor Open 1.5 $0.00 Jan 14, 3:17 PM
WL-03064991 Labor Open 5 $1,891.40 Jan 14, 3:17 PM
WL-03064992 Labor Open 1.5 $0.00 Jan 14, 3:17 PM

Details