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WO-01315001 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Misc. Inspection • PSM

📍 Cornell Scott - Truman School (PrK-8) — 114 Truman Street, New Haven CT, 06519

Nov 12, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (3 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 17, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 3 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 4, 2025
11 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 17 Ready for Scheduling ▶ Running 3 3
Nov 17 → Nov 17 Assigned ▶ Running 0 3
Nov 17 → Dec 4 Scheduled ▶ Running 11 14
Dispatch 0.0d
Coordinators 15.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.2 days
Over SLA
Billing
0.0 days
Created: Nov 12, 2025 Due: Dec 12, 2025 Completed: Dec 4, 2025 (8 days early)
📅
14.4 days Total Age
⏱️
11.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540071
sent chatter to Dylan one location not in our system 11/12
Closed
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=31219 Missed equipment Audiometer
Priority
Standard
Origin
Email
Reason
New Case
Contact
Uchenna Ogbaa
Owner
Jessica Sells
Created
Oct 31, 2025
Work Orders from this Case (5)
WO-01314981 Invoiced
Misc. Inspection • Edward Arias
Created: Nov 12, 2025 • Closed: Dec 2, 2025
WO-01314990 Invoiced
Misc. Inspection • Edward Arias
Created: Nov 12, 2025 • Closed: Dec 2, 2025
WO-01314995 Invoiced
Misc. Inspection • Edward Arias
Created: Nov 12, 2025 • Closed: Dec 4, 2025
WO-01315001 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Nov 12, 2025 • Closed: Dec 4, 2025
WO-01315005 Invoiced
Misc. Inspection • Edward Arias
Created: Nov 12, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 11.7 days stuck in "Scheduled"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17 KSmith -- Scheduled for 12/4 with Carol

11/17 KSmith -- Sent email to schedule for 12/4

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=31218 Missed equipment Audiometer

Timeline

📞
Case Linked Oct 31, 4:14 PM
Case Number: 00540071
Subject: sent chatter to Dylan one location not in our system 11/12
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Nov 12, 3:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 17, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 21h
🗓️
▶
2 Status: Scheduled Nov 17, 1:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-04T15:00:00.000+0000
🚨 12.0 business days
⏱️
3x Labor Added Dec 4, 10:44 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 0.75, 84
✔️
Status: Completed by Edward Arias Dec 4, 11:23 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 21h, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 9, 9:59 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248512
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00540071
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Dec 4, 10:00 AM
Created
Nov 12, 3:31 PM
Invoice #
SM-248512

Work Details (3)

Name Type Status Qty Amount Date
WL-03026118 Labor Open 2.25 $0.00 Dec 4, 10:44 AM
WL-03026119 Labor Open 0.75 $89.25 Dec 4, 10:44 AM
WL-03026120 Travel Open 84 - Dec 4, 10:44 AM

Details