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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315037 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 12, 2025 → Nov 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (7 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
1d
▶ Clock Running
Status: Created
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 12, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 13 Created ▶ Running 1 1
Nov 13 → Nov 14 Scheduled ▶ Running 1 2
Nov 14 → Nov 17 Tech On Site ▶ Running 1 3
Dispatch 1.2d
Coordinators 2.0d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Coordinators
2.0 days
Field Work
1.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Nov 17, 2025 (9 days early)
📅
2.3 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543435
URGENT Philips WO Request
Closed
FCO86600081 failure, work will be completed by EMSAR- H334978375055
Priority
High
Origin
Email
Reason
New Case
Contact
Chad Agliam
Owner
Shelby Robinson
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01315037 (current) Invoiced
Repair • Marvin Rivas
Created: Nov 12, 2025 • Closed: Nov 16, 2025
WO-01315038 Invoiced
Repair • Patricia Gordon
Created: Nov 12, 2025 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 112 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/13/2025 EMartin dispatching to FSE onsite
🔧 Work Performed
Ryan Lewis performed FCO86600081 successfully. Repairs not required. Parts returned unused. Device returned to use.
🔍 Technician Findings
FCO implemented succesfully.
⚠️ Problem Description
FCO86600081 failure, work will be completed by EMSAR- H334978375055
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 12, 4:41 PM
Case Number: 00543435
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 12, 5:04 PM
Work Order: WO-01315037
Type: Repair
Priority: PC
👷
▶
4 Technician Assigned Nov 13, 9:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 16h 48m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 14, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏳ 1.0 business days
⏱️
2x Labor Added Nov 16, 3:44 PM
Type: Labor
Status: Open
Qty: 1, 2.5
✔️
Status: Completed by Marvin Rivas Nov 16, 7:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Marvin Rivas Nov 16, 7:52 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m
🚨 32.0 business days
🧾
Invoice Created Jan 9, 9:38 AM
Invoice Number: SM-247288

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543435
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 13, 8:00 AM
Created
Nov 12, 5:04 PM
Invoice #
SM-247288

Work Details (3)

Name Type Status Qty Amount Date
WL-03009203 Labor Open 1 $155.00 Nov 16, 3:44 PM
WL-03009204 Labor Open 2.5 $237.50 Nov 16, 3:44 PM
WL-03011016 Labor Open 0.016666666666667 $38.00 Nov 18, 11:15 AM

Details