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WO-01315058 ↗ ServiceMax

United Vein and Vascular Centers • Misc. Inspection • P5

📍 Tampa OBL — 3657 Madaca Lane, Tampa FL, 33618

Nov 13, 2025 → Nov 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 20, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 13, 2025 Completed: Nov 18, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 5
Nov 13 → Nov 14 Ready for Scheduling ▶ Running 1 1 / 5
Nov 14 → Nov 14 Assigned ▶ Running 0 1 / 5
Nov 14 → Nov 18 Scheduled ▶ Running 2 3 / 5
Nov 18 → Nov 18 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.4 days
Created: Nov 13, 2025 Due: Nov 20, 2025 Completed: Nov 18, 2025 (2 days early)
📅
4.0 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00543389
FW: NEW United Vein Centers WO #27456 - Assigned - Pending Acceptance - Independent Vendor - Medical Equipment Repair | Other - Tampa (1 OBL) - Tampa, FL
Closed
New Miscellaneous Equipment Inspection The new UPS generator for the c-arm has arrived. It needs biomed testing and then will need tested with the c-arm please. This is in the operating room at Tampa 1 https://www.ebiotrack.com/inspection.php?iid=31228
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sara Babula
Owner
Sherry Reich
Created
Nov 12, 2025
Work Orders from this Case (1)
WO-01315058 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Nov 13, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/25 AJinerson - Email back to POCs Kristy and Heather confirming tech visit for Tuesday, 11/18 with eta between 2PM-3PM.

Onsite contact this day: Heather Crow - Heather.Crow@unitedveincenters.com


11/14/25 AJinreson - Received email back from multiple POCs:

Kristy Littrell

Heather Crow

Sara Babula

Kristy Littrell confirmed scheduling for tech visit on 11/18 needing later afternoon arrival between 2PM-3PM as they should be done with procedures around 2PM.

Add contacts to this site moving forward:

Kristy Littrell - Interim Facility Administrator

Kristy.Littrell@unitedveincenters.com

Heather Crow - Lead Nurse

Heather.Crow@unitedveincenters.com


11/14/25 AJinerson - Email to POC Sara offering tech visit for 11/18 with eta between 1:30PM - 3:30PM.


11/14/25 AJinerson - Called site to schedule tech visit 2nd time. No answer, left VM regarding scheduling. 


11/14/25 AJinerson - Called site to schedule tech visit. Someone answered and immediately hung up. Will try again. 

🔧 Work Performed
11/18/25 AMW - Located UPS with POC. This unit is ran with 220V system. Not able to do an EST. The unit was brand new out of the box so the battery had not been hooked up to charge. I connected the battery and the system started charging. Notified POC that we do not test high voltage equipment. Returned equipment to service.
🔍 Technician Findings
11/18/25 AMW - Locate equipment and perform inspection. Notify POC of inspection findings and completion.
⚠️ Problem Description
New Miscellaneous Equipment Inspection The new UPS generator for the c-arm has arrived. It needs biomed testing and then will need tested with the c-arm please. This is in the operating room at Tampa 1 https://www.ebiotrack.com/inspection.php?iid=31228

Timeline

📞
Case Linked Nov 12, 3:05 PM
Case Number: 00543389
Subject: FW: NEW United Vein Centers WO #27456 - Assigned - Pending Acceptance - Independent Vendor - Medical Equipment Repair | Other - Tampa (1 OBL) - Tampa, FL
Status: Closed
📋
2 Work Order Created Nov 13, 8:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Nov 14, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🗓️
2 Status: Scheduled Nov 14, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-18T19:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Anthony Wright Nov 18, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
5x Labor Added Nov 18, 3:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.5, 2.25, 15, 136
✔️
Status: Completed by Anthony Wright Nov 18, 3:49 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 42m
🏁
Status: Closed by Anthony Wright Nov 18, 3:56 PM
From: Completed
To: Closed
Duration in Previous: 6m
4.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 8:49 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247316

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00543389
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Anthony Wright
Scheduled
Nov 18, 2:00 PM
Created
Nov 13, 8:47 AM
Invoice #
247316

Work Details (5)

Name Type Status Qty Amount Date
WL-03011601 Labor Open 0.25 $298.00 Nov 18, 3:41 PM
WL-03011602 Labor Open 0.5 $74.50 Nov 18, 3:41 PM
WL-03011603 Labor Open 2.25 $0.00 Nov 18, 3:41 PM
WL-03011604 Travel Open 15 - Nov 18, 3:41 PM
WL-03011605 Travel Open 136 - Nov 18, 3:41 PM

Details