Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315063 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care — 4770 Amoco Drive, Moss Point MS, 39563

Nov 13, 2025 → Nov 13, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 20, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 13, 2025 Completed: Nov 14, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 5
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0 / 5
Nov 13 → Nov 13 Assigned ▶ Running 0 0 / 5
Nov 13 → Nov 13 Scheduled ▶ Running 0 0 / 5
Nov 13 → Nov 14 Tech On Site ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.4d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Nov 13, 2025 Due: Nov 20, 2025 Completed: Nov 14, 2025 (6 days early)
📅
1.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00542877
name in EBT and SM do not match - eBiotrack - New Inspection Created
Closed
Inspection: New Miscellaneous Equipment Inspection Account POC let tech know directly what new equipment needs inspected. https://www.ebiotrack.com/inspection.php?iid=31175
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Scott Berry
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01315063 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Nov 13, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/25 AJinerson - Tech already scheduled with this account for multiple WOs on 11/13. POC onsite, Margie, will accompany tech to each location on 11/13 and requested this site to be scheduled first.

🔧 Work Performed
11/13 Jason - Misc. Inspection Complete - Performed inspection on the new centrifuge. The device passed inspection and added it to the system. Placed device back into service.
🔍 Technician Findings
Located the device that needed to be inspected and added to the system.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection Account POC let tech know directly what new equipment needs inspected. https://www.ebiotrack.com/inspection.php?iid=31175

Timeline

📞
Case Linked Nov 11, 11:20 AM
Case Number: 00542877
Subject: name in EBT and SM do not match - eBiotrack - New Inspection Created
Status: Closed
⏳ 2.0 business days
📋
▶
5 Work Order Created Nov 13, 9:03 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Scott Berry
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Jason Cunningham
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T17:00:00.000+0000
🔧
Status: Tech On Site by Jason Cunningham Nov 13, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 23m
⏱️
▶
2 3x Labor Added Nov 13, 9:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 42m, 0m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Nov 18, 1:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246858

Bottlenecks

Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542877
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 13, 12:00 PM
Created
Nov 13, 9:03 AM
Invoice #
SM-246858

Work Details (3)

Name Type Status Qty Amount Date
WL-03006840 Labor Open 3.5 $521.50 Nov 13, 9:10 PM
WL-03006841 Labor Open 0.5 $74.50 Nov 13, 9:10 PM
WL-03006842 Travel Open 164 - Nov 13, 9:10 PM

Details