Midmark Service Request Dispatch Authorization - WO-00126783
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD / complaint of too much play in base - Special Billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230.
11/13/2025 JRolston - Called site POC, Tami Colon @ 979.487.6131. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
Adj feet, tested chair with success, show staff results.
🔍Technician Findings
Chair feet not balanced. Had issues with finding chair location and getting anyone who knew where the chair was. Talked with Tami Colon about importance of room/chair info and went over other WO's that were pending at this location
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD / complaint of too much play in base - Special Billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
📄Description
Midmark 641 (Series) Power Procedures Chair
📋
Inbound from +19794876131
Completed Nov 17, 2025
Transferred call to the coordinator to schedule.
📞
Call
Completed Nov 13, 2025
11/13/2025 JRolston - Called site POC, Tami Colon @ 979.487.6131. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
📅
WO-01315068 - Repair - 641 (Series) Procedures Chair - Renton - Pacific Medical Center
Nov 19, 2025 5:00pm – 6:30pm
Work Order: WO-01315068
Account: MIDMARK
Customer Case Number: SR 1491342 WO-00126783
Location: Pacific Medical Center
Address: 1801 Lind Ave SW Ste D200, Renton, WA 98057
Manufacturer: Midmark
Model #: 641 (Series) Procedures Chair
Serial #: V1677651
Contact Name: Tami Colon
Contact Phone: 979.487
PDF
SRA_WO-00126783_ver1
Nov 13, 2025
PDF
SRA - 1491342 - Pac Med Renton
Nov 19, 2025
Timeline
📞
Case Linked Nov 12, 3:15 PM
Case Number:00543399
Subject:Midmark Service Request Dispatch Authorization - WO-00126783
Status:Closed
📋
Work Order Created Nov 13, 9:16 AM
Work Order:WO-01315068
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonNov 13, 9:23 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Nov 13, 9:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 17, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-18T22:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisNov 17, 2:58 PM
Scheduled For:2025-11-19T22:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanNov 19, 4:24 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 1h
⏱️
3x Labor Added Nov 19, 6:22 PM
Type:Labor, Travel
Status:Open
Qty:2, 30
⏱️
▶
2
2x Labor Added Nov 19, 8:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 56m, 0m
⏳4.5 business days
📄
▶
2
Status: Ready to Bill Nov 25, 12:12 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️8.0 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number:247521
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)