Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315070 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Revolution Medicines Inc — 800 Saginaw Dr, REDWOOD CITY CA, 94063

Nov 13, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (3 biz days early)
Active: 48 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 3, 2025
12 business days (counted)
Running total: 12 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Dec 3 → Jan 27, 2026
36 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Nov 13, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0
Nov 13 → Dec 3 Assigned ▶ Running 12 12
Dec 3 → Jan 27 Scheduled ▶ Running 36 48
Jan 27 → Jan 27 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 50.0d
Field Work 0.9d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
0.9 days
Billing
3.0 days
Over SLA
Created: Nov 13, 2025 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
53.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543561
6008091992
Closed
38R SYS-LC-1260IIE Contract ends 07/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7111B DEAEW14675 1260 Infinity II Quaternary Pump G7129A DEAEQ63606 1260 Infinity II Vialsampler G7114A DEACX35844 1260 Infinity II VW Detector G1364F DEAGS02399 1260 Infinity II Analytical FC
Priority
High
Origin
Web
Reason
New Case
Contact
Jessica Spradlin
Owner
Leona Coonrod
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315070 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Nov 13, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 53.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1 Dec 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame. Second attempt to schedule.


20 Nov 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1260IIE Contract ends 07/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7111B DEAEW14675 1260 Infinity II Quaternary Pump G7129A DEAEQ63606 1260 Infinity II Vialsampler G7114A DEACX35844 1260 Infinity II VW Detector G1364F DEAGS02399 1260 Infinity II Analytical FC
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
JAN 2026 LC PMPLUS

Timeline

📞
▶
4 Case Linked Nov 13, 9:17 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01315070
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 7:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-27T14:00:00.000+0000
🚨 37.0 business days
🔧
Status: Tech On Site by Larry Alberty Jan 27, 9:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 1h
🚗
5x Travel Added Jan 27, 10:44 AM
Type: Travel, Parts
Status: Open
Qty: 25, 1
✔️
▶
2 Status: Completed Jan 27, 4:35 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 2
🏁
Status: Closed by Larry Alberty Jan 27, 4:58 PM
From: Completed
To: Closed
Duration in Previous: 23m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 9:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jan 27, 9:00 AM
Created
Nov 13, 9:18 AM
Invoice #
SM-253062

Work Details (8)

Name Type Status Qty Amount Date
WL-03079744 Travel Open 25 $180.00 Jan 27, 10:44 AM
WL-03079745 Travel Open 25 $0.00 Jan 27, 10:44 AM
WL-03079746 Parts Open 1 $0.00 Jan 27, 10:44 AM
WL-03079747 Parts Open 1 $0.00 Jan 27, 10:44 AM
WL-03079748 Parts Open 1 $0.00 Jan 27, 10:44 AM
WL-03080413 Labor Open 1 $0.00 Jan 27, 4:37 PM
WL-03080414 Labor Open 1 $513.00 Jan 27, 4:37 PM
WL-03080415 Labor Open 2 $0.00 Jan 27, 4:37 PM

Details