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WO-01315101 ↗ ServiceMax

CITY OF MIAMI FIRE • Preventive Maintenance • PSM

📍 CITY OF MIAMI FIRE - STATION 7 — 314 Beacon Blvd, Miami FL, 33135

Nov 13, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (8 biz days late)
Active: 18 biz days
🕐 Clock stopped: Invoiced (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Nov 17 → Dec 11, 2025
16 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 17 Ready for Scheduling ▶ Running 2 2
Nov 17 → Dec 11 Assigned ▶ Running 16 18
Dispatch 0.0d
Coordinators 19.5d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.5 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
18.5 days Total Age
⏱️
16.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543497
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=31220
Priority
Standard
Origin
Email
Reason
New Case
Contact
T. Irizarry
Owner
John Rolston
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315101 (current) Invoiced
Preventive Maintenance • Ray Andreu
Created: Nov 13, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 16.2 days stuck in "Assigned"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.2d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/25 AJinerson - Received notice from FSE RAndreu that he confirmed w/ customer to schedule visit for today, 12/11.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 041139109 - Asset ID: 13258879 Ferno Washington Inc - iNX Serial #: 17F003223 - Asset ID: 13258878 Stryker Medical - 6252 Stair-Pro Serial #: 041139104 - Asset ID: 13258877 Ferno Washington Inc - iNX Serial #: 19S017439 - Asset ID: 13258979
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equipment: 3 https://www.ebiotrack.com/inspection.php?iid=31220

Timeline

📞
Case Linked Nov 13, 12:00 AM
Case Number: 00543497
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 13, 10:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 17, 5:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 6h
🚨 16.9 business days
🗓️
▶
2 Status: Scheduled Dec 11, 8:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-11T15:00:00.000+0000
🔧
Status: Tech On Site by Ramon Andreu Dec 11, 10:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 57m
⏱️
▶
2 9x Labor Added Dec 11, 3:42 PM
9x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 5h 9m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 10:49 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 19h, 0m
💰
▶
2 Status: Invoiced Dec 16, 10:55 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249168

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.2 business days (threshold: 4.0 business hours)
Exceeded by 15.7 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00543497
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Dec 11, 10:00 AM
Created
Nov 13, 10:52 AM
Invoice #
SM-249168

Work Details (9)

Name Type Status Qty Amount Date
WL-03034494 Labor Open 0.25 $82.00 Dec 11, 3:42 PM
WL-03034495 Labor Open 1 $82.00 Dec 11, 3:42 PM
WL-03034496 Labor Open 0.58333333333333 $205.00 Dec 11, 3:42 PM
WL-03034497 Labor Open 1.25 $162.50 Dec 11, 3:42 PM
WL-03034498 Travel Open 18 $25.20 Dec 11, 3:42 PM
WL-03034499 Labor Open 1 $130.00 Dec 11, 3:42 PM
WL-03034500 Travel Open 18 $0.00 Dec 11, 3:42 PM
WL-03034501 Labor Open 0.66666666666667 $205.00 Dec 11, 3:42 PM
WL-03034502 Parts Open 1 $3.00 Dec 11, 3:42 PM

Details