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← WO Overview

WO-01315130 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VCA Naper Ridge Animal Hospital — 987 Maplefield Rd, Naperville IL, 60565

Nov 13, 2025 → Nov 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 19, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 13 → Nov 14, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Nov 13, 2025 Completed: Nov 18, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 4
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0 / 4
Nov 13 → Nov 13 Assigned ▶ Running 0 0 / 4
Nov 13 → Nov 14 Awaiting Parts - Customer ⏸ Paused 1 —
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0 / 4
Nov 14 → Nov 18 Scheduled ▶ Running 2 2 / 4
Nov 18 → Nov 18 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Material Management 1.8d
Coordinators 3.1d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.8 days
Coordinators
3.1 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Nov 24, 2025 Completed: Nov 18, 2025 (6 days early)
📅
3.9 days Total Age
⏱️
2.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543562
Midmark Service Request Dispatch Authorization - WO-00127293
Closed
Zone 1 PM NWD ADDITIONAL NOTES Hours: 1-5 Monday, Tuesday, and Friday that Nikki is available. Can ask for Shawna to schedule if Nikki is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 738427 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Smith
Owner
Sherry Reich
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315130 (current) Invoiced
Preventive Maintenance • Mike Huffman
Created: Nov 13, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 2.5 days stuck in "Scheduled"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts - Customer
1.8d
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 CRamen spoke with Nicole and let her know parts will be there this morning and that tech MHuffman is to call prior to travel to facility to confirm parts are onsite. 


11/17/2025 JRolston - Per UPS, ETA on wb 1ZE444250347744009 is Tuesday, 11/18. Updated work order accordingly.


11/14/2025 CRamen spoke with Nicole and told her parts should deliver Monday and scheduled for Tuesday 11/18/2025 with tech arrival between 1-3pm. Tech to call Nicole @630-717-9701 when leaving Wheaton /Dupage County Animal Services to confirm parts are received and if so eta. 

11/14/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250347744009. No ETA at this time. (UPS ground)

11/13/2025 CRamen assigned to MHuffman and placed into APC

11/13/25 SReich - Spoke to Leslie, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
11/18/2025 Mike Huffman. Completed the PM. Completed the checklist and Request For Service. Obtained customer signature.
🔍 Technician Findings
VetPro 1000 scheduled for a PM.
⚠️ Problem Description
Zone 1 PM NWD ADDITIONAL NOTES Hours: 1-5 Monday, Tuesday, and Friday that Nikki is available. Can ask for Shawna to schedule if Nikki is unavailable. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 738427 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 13, 9:18 AM
Case Number: 00543562
Subject: Midmark Service Request Dispatch Authorization - WO-00127293
Status: Closed
📋
▶
2 Work Order Created Nov 13, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Nov 13, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 44m, 0m
📅
Status: Ready for Scheduling by John Rolston Nov 14, 11:13 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 38m
🗓️
▶
2 Status: Scheduled Nov 14, 3:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-18T20:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Nov 18, 2:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 2x Labor Added Nov 18, 4:09 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 2x Labor Added Nov 18, 5:14 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 38m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Nov 20, 1:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 9:57 AM
Invoice Number: SM-247080

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00543562
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Nov 18, 3:00 PM
Created
Nov 13, 11:46 AM
Invoice #
SM-247080

Work Details (5)

Name Type Status Qty Amount Date
WL-03011669 Labor Open 1.5 $240.00 Nov 18, 4:09 PM
WL-03011670 Travel Open 38 $110.00 Nov 18, 4:09 PM
WL-03011674 Labor Open 2 $0.00 Nov 18, 4:12 PM
WL-03011818 Labor Open 1.5 $0.00 Nov 18, 5:14 PM
WL-03011819 Travel Open 26 $0.00 Nov 18, 5:14 PM

Details