Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315166 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Orlando Health — 1222 S Orange Ave, Fl 3,, Orlando, FL, 32806-1215

Nov 13, 2025 → Nov 24, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 19, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 14 → Nov 14, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 24, 2025
5 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
Created: Nov 13, 2025 Completed: Nov 24, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 4
Nov 13 → Nov 14 Ready for Scheduling ▶ Running 1 1 / 4
Nov 14 → Nov 14 Assigned ▶ Running 0 1 / 4
Nov 14 → Nov 14 Awaiting Parts - Customer ⏸ Paused 0 —
Nov 14 → Nov 17 Ready for Scheduling ▶ Running 1 2 / 4
Nov 17 → Nov 17 Assigned ▶ Running 0 2 / 4
Nov 17 → Nov 24 Scheduled ▶ Running 5 7 / 4
Nov 24 → Nov 24 Tech On Site ▶ Running 0 7 / 4
Dispatch 0.0d
Material Management 0.8d
Coordinators 8.9d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Coordinators
8.9 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Nov 21, 2025 Completed: Nov 24, 2025 (2 days late)
📅
7.7 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543610
Midmark Service Request Dispatch Authorization - WO-00127306
Closed
Zone 1 Dispatch Type Repair Email reinaldo.arroyo@orlandohealth.com PROBLEM SUMMARY NWD/gas spring faulty ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 738501 016-1625-00 1.00000 Ship Exchanged Open 738501 002-1933-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Reinaldo Arroyo
Owner
Kimberly Hardison
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315166 (current) Invoiced
Repair • Anthony Wright
Created: Nov 13, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.1d / 1.0d SLA
Awaiting Parts - Customer
0.8d
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/25 AJinerson - Called Reinaldo needing to reschedule tech visit due to tech being stuck onsite at first job today. Confirmed rescheduling w/ Reinaldo to Monday, 11/24 with eta between 11:30AM-1:30PM.

Reinaldo will be avail. until 2:30PM this day.


11/17/25 AJinerson - Called POC Reinaldo (Rae) to schedule. 

Confirmed scheduling tech visit for Thursday, 11/20 with eta between 1:00 PM - 2:00 PM

POC onsite: Ray (Reinaldo)

(321) 843-4106

(407) 600-1438 

Arrival instructions: Call Ray when tech arrives onsite. Ray will meet him and assist tech w/ parts and to the unit. 

 

11/17/25 AJinerson - Parts showing delivered onsite Mon. 11/17.

 

 

11/14/25 AJinerson - No parts ETA as of 11/14 4:30PM EST

 

 

11/14/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250370952115. No ETA at this time. (UPS ground)

 

11/14/25 AJinerson - Called customer and spoke with Ray and gave him my contact info if needed. Let him know that we are currently still awaiting an update on parts/tracking info and will call once we have ETA on parts. 

11/14/25 AJinerson - Parts shipping to site. No ETA/Tracking info yet.

11/13 KHardison, Spoke to Renaldo, regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts.

🔧 Work Performed
11/24/25 AMW - Located table and confirmed issue. Gas spring assembly is broken. Received replacement gas spring assembly. Installed onto bed and performed function test. Equipment passed all tests. Notified POC of equipment status.
🔍 Technician Findings
11/24/25 AMW - Locate table and confirm issue. Install new parts and perform function test. Notify POC of equipment status.
⚠️ Problem Description
Zone 1 Dispatch Type Repair Email reinaldo.arroyo@orlandohealth.com PROBLEM SUMMARY NWD/gas spring faulty ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 738501 016-1625-00 1.00000 Ship Exchanged Open 738501 002-1933-00 1.00000
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Nov 13, 11:06 AM
Case Number: 00543610
Subject: Midmark Service Request Dispatch Authorization - WO-00127306
Status: Closed
📋
▶
2 Work Order Created Nov 13, 1:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 14, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 20h 0m
📅
Status: Ready for Scheduling by John Rolston Nov 14, 3:48 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6h 3m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 17, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
📅
▶
2 Dispatch Scheduled Nov 17, 12:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 6m
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 20, 3:06 PM
Scheduled For: 2025-11-24T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Anthony Wright Nov 24, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 5x Labor Added Nov 24, 12:21 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Anthony Wright Nov 24, 1:02 PM
From: Completed
To: Closed
Duration in Previous: 40m
⚠️ 5.0 business days
📄
▶
3 Status: Ready to Bill Dec 2, 11:53 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-247965

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00543610
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Nov 24, 11:30 AM
Created
Nov 13, 1:40 PM
Invoice #
SM-247965

Work Details (5)

Name Type Status Qty Amount Date
WL-03018497 Labor Open 0.25 $0.00 Nov 24, 12:21 PM
WL-03018498 Labor Open 1.5 $165.00 Nov 24, 12:21 PM
WL-03018499 Labor Open 0.25 $0.00 Nov 24, 12:21 PM
WL-03018500 Travel Open 6 $110.00 Nov 24, 12:21 PM
WL-03018501 Travel Open 6 $0.00 Nov 24, 12:21 PM

Details