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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315184 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Paoli Hospital — 255 W. Lancaster Ave, Paoli PA, 19301

Nov 13, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (27 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 13, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Assigned ▶ Running 0 0
Nov 13 → Nov 18 Scheduled ▶ Running 3 3
Dispatch 0.2d
Coordinators 2.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
2.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 13, 2025 Due: Dec 30, 2025 Completed: Nov 18, 2025 (42 days early)
📅
2.9 days Total Age
⏱️
2.7d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543632
FW: ULS Preventive Maintenance - Paoli Hospital / Cardiovascular Consultants - PAOLI, PA - WO-11737963
Closed
Sparq Ultrasound System - Installed Product 93171074 - USN2210841
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sharon Morgan
Owner
Shelby Robinson
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315184 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Nov 13, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 2.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System - Installed Product 93171074 - USN2210841
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 13, 11:26 AM
Case Number: 00543632
Subject: FW: ULS Preventive Maintenance - Paoli Hospital / Cardiovascular Consultants - PAOLI, PA - WO-11737963
Status: Closed
📋
Work Order Created Nov 13, 2:11 PM
Work Order: WO-01315184
Type: Preventive Maintenance
Priority: PC
👷
▶
4 Technician Assigned Nov 13, 4:08 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 1h 56m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Nov 17, 10:40 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 54, 86
✔️
Status: Completed by Jason Yenser Nov 17, 9:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 5h, 0m
⏱️
Labor Added Nov 18, 12:46 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 1:07 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 26m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 3:07 PM
Invoice Number: SM-247300

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543632
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 17, 8:00 AM
Created
Nov 13, 2:11 PM
Invoice #
SM-247300

Work Details (6)

Name Type Status Qty Amount Date
WL-03009724 Labor Open 1.5 $0.00 Nov 17, 10:40 AM
WL-03009725 Labor Open 1.5 $275.00 Nov 17, 10:40 AM
WL-03009726 Labor Open 1 $0.00 Nov 17, 10:40 AM
WL-03009727 Travel Open 54 $0.00 Nov 17, 10:40 AM
WL-03009728 Travel Open 86 $0.00 Nov 17, 10:40 AM
WL-03011178 Labor Open 0.016666666666667 $38.00 Nov 18, 12:46 PM

Details