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WO-01315230 ↗ ServiceMax

TWIN CITY AMBULANCE CORPORATION • Preventive Maintenance • PSM

📍 Twin City Ambulance Corporation — 555 Commerce Drive, Amherst NY, 14228

Nov 13, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 19, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 13, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 17 Ready for Scheduling ▶ Running 2 2
Nov 17 → Nov 17 Assigned ▶ Running 0 2
Nov 17 → Nov 19 Scheduled ▶ Running 2 4
Nov 19 → Nov 19 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 13, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
4.2 days Total Age
⏱️
2.4d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537282
L2 review - EMS
Closed
Q-00030721 How many pieces of equipment are in need of attention? 3 Manufacturer & Model: Ferno ExGlide with Powertraxx Serial: 17N374260, 17N374263 technician will need to obtain the 3rd serial number Issue: Preventative maintainence
Priority
Standard
Origin
Web
Reason
New Case
Contact
Alan Wilcox
Owner
Jessica Sells
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01315230 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Nov 13, 2025 • Closed: Nov 19, 2025
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 2.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17 KSmith -- Scheduled for Wednesday with Alan

My cell phone is (716) 310-2162 should the techs have any issues finding us or questions when they get here,

11/17 KSmith -- Sent email to schedule for Wednesday

🔧 Work Performed
Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 17N-374261 - Asset ID: 13212220 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 17N-374203 - Asset ID: 13212219 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 17N-374260 - Asset ID: 13212218
🔍 Technician Findings
Replaced track gas springs on all 3 units.
⚠️ Problem Description
Inspection: PM https://www.ebiotrack.com/inspection.php?iid=31234 Q-00030721 How many pieces of equipment are in need of attention? 3 Manufacturer & Model: Ferno ExGlide with Powertraxx Serial: 17N374260, 17N374263 technician will need to obtain the 3rd serial number Issue: Preventative maintainence

Timeline

📞
Case Linked Oct 21, 5:00 PM
Case Number: 00537282
Subject: L2 review - EMS
Status: Closed
🚨 16.9 business days
📋
▶
2 Work Order Created Nov 13, 3:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Nov 17, 1:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
🗓️
▶
2 Status: Scheduled Nov 17, 3:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-19T18:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Erwin Forster Nov 19, 2:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
✔️
Status: Completed by Erwin Forster Nov 19, 4:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 6m
⏱️
▶
2 10x Labor Added Nov 19, 6:35 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2h 11m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Nov 21, 12:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247345

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537282
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Nov 19, 1:30 PM
Created
Nov 13, 3:37 PM
Invoice #
247345

Work Details (10)

Name Type Status Qty Amount Date
WL-03013731 Labor Open 0.58333333333333 $107.00 Nov 19, 6:35 PM
WL-03013732 Labor Open 0.58333333333333 $107.00 Nov 19, 6:35 PM
WL-03013733 Labor Open 0.58333333333333 $107.00 Nov 19, 6:35 PM
WL-03013734 Labor Open 1.4166666666667 $500.00 Nov 19, 6:35 PM
WL-03013735 Travel Open 68 $0.00 Nov 19, 6:35 PM
WL-03013736 Labor Open 1.5 $0.00 Nov 19, 6:35 PM
WL-03013737 Travel Open 76 $0.00 Nov 19, 6:35 PM
WL-03013738 Parts Open 1 $59.00 Nov 19, 6:36 PM
WL-03013739 Parts Open 1 $59.00 Nov 19, 6:36 PM
WL-03013740 Parts Open 1 $59.00 Nov 19, 6:36 PM

Details