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WO-01315231 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Overhaul • PSM

📍 Teledyne Defense Electronics LLC — 1100 Vanguard Blvd, MIAMISBURG OH, 45342

Nov 13, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Dec 2, 2025
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 2 Awaiting Parts ⏸ Paused 11
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Dec 3 Assigned ▶ Running 0 1
Dec 3 → Dec 9 Scheduled ▶ Running 4 5
Dec 9 → Dec 9 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Material Management 11.4d
Coordinators 5.7d
Field Work 0.2d
Billing 7.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.4 days
Over SLA
Coordinators
5.7 days
Over SLA
Field Work
0.2 days
Billing
7.0 days
Over SLA
Created: Nov 13, 2025 Due: Dec 30, 2025 Completed: Dec 9, 2025 (21 days early)
📅
15.8 days Total Age
⏱️
11.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
15.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00543721
6008214513 FW: Agilent Service Order Confirmation - Teledyne Defense Electronics LLC 8106518778
Closed
Note 11/13/2025 15:23:14 ROKHATTR 11-13-2025 ATI RM TEAM Roshan Khattry # EX8699367 Qty 1 is on Backorder in 2810. Part is in transit from IT10 Plant to 2810 with an ETA of 11/24/2025 under PO # 2352155454 with AWB # BE26218. Once stock is received at 2810 shipment will be made. Part # EX9499325 Qty 1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller. ____________________ Note 11/13/2025 12:34:12 SIVASTAV Parts Prediction 09.06.2025 10:15:05 WF-BATCH Agent: WIGEORGE Timestamp: 2025-06-09 10:14:53 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 EX8699367 G8603-60002 EX9499325 ____________________ Note 09.06.2025 10:15:04 WF-BATCH Agent: WIGEORGE Timestamp: 2025-06-09 10:14:53 sales Mike Wyant mike.wyant@agilent.com mobile: 919-753-8802 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 system pressure wait. 18 months ago had overhaul to replace turbo and backing pump.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marcus Cornell
Owner
Leona Coonrod
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315231 (current) Invoiced
Overhaul • Dustin Antolin
Created: Nov 13, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 11.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
11.4d / 3.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
2.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 CRamen Email response from Marcus:Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? 

Dustin will be assigned a badge and get a brief safety briefing.

Someone or I else will escort Dustin the whole time.

Safety Glasses and a smock will be required for the area we will be in, but both will be provided. He can bring his own Glasses if he would like.

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?

No additional requirements.

Parts Deliver (if applicable)

Have the shipped parts been received? 

Parts have been received.

Can you confirm the parts numbers below have been received?

If part numbers cannot be confirmed, can you provide the quantity of parts received? 

I can’t provide an exact quantity, but I can tell you that 4 boxes were received.

If parts have been received: 

Where will the technician be able to locate them onsite? 

I will take him to the parts which are next to the machine already.

If parts have not yet arrived but have an ETA: 

Can the parts be placed near the equipment? 

Complete.

If not: Is there a designated area for parts? 

Onsite Point of Contact

Will you be the onsite point of contact on the scheduled date? 

I will be the point of contact.

Best phone number for the technician to use: 

If "No" above: Please provide the name and number of the onsite point of contact: 

Marcus Cornell 937-238-0366


12/3/2025 CRamen Spoke with Marcus 937-238-0366 and scheduled for Monday 12/8/2025 with tech arrival between 9-11am. Tech will need to call Marcus Upon arrival so he can let tech in the front door. Marcus requested email stating Tech info and verbal US citizen


12/2/25 lcoonrod

Per email from Bruce/Agilent, Customer has all parts except one, EX9499325. Expected delivery is Dec 5th. Can someone contact this customer and let them know when their scheduled repair date is.


12/1/25 lcoonrod EX9499325 has not shipped. expected date 12/5.


11/17/25 lcoonrod 2 parts still have not shipped.


11/13/25 lcoonrod parts have not shipped yet.

🔧 Work Performed
Turbo locked at 6000 RPM's. Roughing pump leaking oil internally. Roughing pump replaced, turbo replaced, hot ion source assembly and filaments replaced, valve block gaskets replaced, calibrated leak replaced. Powered on leak detector and entered into fine test mode. Calibration passed on filaments 1 and 2. Unit is fully operational and was returned to regular service.
⚠️ Problem Description
Note 11/13/2025 15:23:14 ROKHATTR 11-13-2025 ATI RM TEAM Roshan Khattry # EX8699367 Qty 1 is on Backorder in 2810. Part is in transit from IT10 Plant to 2810 with an ETA of 11/24/2025 under PO # 2352155454 with AWB # BE26218. Once stock is received at 2810 shipment will be made. Part # EX9499325 Qty 1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller. ____________________ Note 11/13/2025 12:34:12 SIVASTAV Parts Prediction 09.06.2025 10:15:05 WF-BATCH Agent: WIGEORGE Timestamp: 2025-06-09 10:14:53 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 EX8699367 G8603-60002 EX9499325 ____________________ Note 09.06.2025 10:15:04 WF-BATCH Agent: WIGEORGE Timestamp: 2025-06-09 10:14:53 sales Mike Wyant mike.wyant@agilent.com mobile: 919-753-8802 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 system pressure wait. 18 months ago had overhaul to replace turbo and backing pump.
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Field Overhaul Trade

Timeline

📞
Case Linked Nov 13, 1:52 PM
Case Number: 00543721
Subject: 6008214513 FW: Agilent Service Order Confirmation - Teledyne Defense Electronics LLC 8106518778
Status: Closed
📋
3 Work Order Created Nov 13, 3:41 PM
Work Order Created → 7x Parts Added → Status: Awaiting Parts
🔩
7x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚨 12.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Dec 2, 2:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 18d 23h
👷
4 Technician Assigned Dec 3, 9:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18h 33m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-08T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-08T15:30:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Dustin Antolin Dec 8, 8:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 10h
⏱️
3x Labor Added Dec 8, 8:27 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 6, 240
⏱️
2 2x Labor Added Dec 8, 10:14 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 53m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 1:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 1m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 15, 4:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
2.9 business days
💰
Status: Invoiced by Hannah Shaw Dec 17, 4:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 0h
2.9 business days
🧾
Invoice Created Dec 19, 11:04 AM
Invoice Number: SM-249149

Bottlenecks

Awaiting Parts
Duration: 11.4 business days (threshold: 3.0 business days)
Exceeded by 8.4 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00543721
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Dec 8, 10:30 AM
Created
Nov 13, 3:41 PM
Invoice #
SM-249149

Work Details (12)

Name Type Status Qty Amount Date
WL-03006376 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006377 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006378 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006379 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006380 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006381 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03006382 Parts Open 1 $0.00 Nov 13, 3:43 PM
WL-03030806 Labor Open 3.5 $0.00 Dec 8, 8:27 PM
WL-03030807 Labor Open 6 $920.00 Dec 8, 8:27 PM
WL-03030808 Travel Open 240 $800.00 Dec 8, 8:27 PM
WL-03030895 Labor Open 4.1666666666667 $0.00 Dec 8, 10:14 PM
WL-03030896 Expenses Open 1 $25.00 Dec 8, 10:14 PM

Details