Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315243 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Preventive Maintenance • PSM

📍 Pacesetter Inc — 253 Financial Blvd, Liberty SC, 29657

Nov 13, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (1 biz days late)
Active: 11 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Dec 2, 2025
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 16, 2025
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 2 Awaiting Parts ⏸ Paused 11
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Dec 4 Assigned ▶ Running 2 2
Dec 4 → Dec 16 Scheduled ▶ Running 8 10
Dec 16 → Dec 17 Tech On Site ▶ Running 1 11
Dispatch 0.0d
Material Management 11.3d
Coordinators 11.5d
Field Work 0.8d
Billing 10.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.3 days
Over SLA
Coordinators
11.5 days
Over SLA
Field Work
0.8 days
Billing
10.7 days
Over SLA
Created: Nov 13, 2025 Due: Dec 30, 2025 Completed: Dec 17, 2025 (13 days early)
📅
21.9 days Total Age
⏱️
11.3d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
25.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543813
6008214641
Closed
Note 11/13/2025 16:02:06 ROKHATTR [11-13-2025 ATI RM TEAM Roshan Khattry ] This is related to part VSFLDDP qty 1 ordered on SO 6008214641 under STO 4104780305 , as the part is 0 stock in Memphis and will have to be backordered.Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Germany warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. ____________________ Note 11/13/2025 14:43:02 WIGEORGE ent field pm
Priority
High
Origin
Phone
Reason
New Case
Contact
Justin King
Owner
Leona Coonrod
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315243 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Nov 13, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 11.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
11.3d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Invoice Pending
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4 MOwens Justin replied back that scheduling during the 15-17th is the best time for him. Replied back to confirm the schedule for 12/16 thru 12/17

12/3 MOwens Sent email to Justin to schedule the PMs after 12/15.

12/02/25 lcoonrod

per email from Justin, parts have delivered.


12/1/25 lcoonrod sent email to confirm receipt of parts.


11/17/25 lcoonrod part VSFLDDP on back order


11/13/25 lcoonrod parts have not shipped yet.

🔧 Work Performed
pm;d unit mfg instructions - leak down tested - calibrated - verified w cx
🔍 Technician Findings
found unit needing pm - unit passed initial calibration
⚠️ Problem Description
Note 11/13/2025 16:02:06 ROKHATTR [11-13-2025 ATI RM TEAM Roshan Khattry ] This is related to part VSFLDDP qty 1 ordered on SO 6008214641 under STO 4104780305 , as the part is 0 stock in Memphis and will have to be backordered.Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Germany warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. ____________________ Note 11/13/2025 14:43:02 WIGEORGE ent field pm
📄 Description
Helium Leak Detector, PD03 configuration
📞 Call Description
VPD Field PM Trade

Timeline

📞
Case Linked Nov 13, 4:31 PM
Case Number: 00543813
Subject: 6008214641
Status: Closed
📋
3 Work Order Created Nov 13, 4:55 PM
Work Order Created → 7x Parts Added → Status: Awaiting Parts
🔩
7x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚨 11.9 business days
📅
3 Status: Ready for Scheduling Dec 2, 2:52 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0hVU000000KcHFYA0, Rozier Cole
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
3.0 business days
🗓️
2 Status: Scheduled Dec 4, 8:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-16T15:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Rozier Cole Dec 16, 5:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 8h
⏱️
3 3x Labor Added Dec 16, 11:34 PM
3x Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 106
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 6h 24m
🏁
Status: Closed by Rozier Cole Dec 16, 11:58 PM
From: Completed
To: Closed
Duration in Previous: 19m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 58m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 11:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 22h
⚠️ 6.0 business days
💰
2 Status: Invoiced Dec 31, 2:15 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249818

Bottlenecks

Awaiting Parts
Duration: 11.3 business days (threshold: 3.0 business days)
Exceeded by 8.3 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00543813
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Dec 16, 10:00 AM
Created
Nov 13, 4:55 PM
Invoice #
SM-249818

Work Details (11)

Name Type Status Qty Amount Date
WL-03006526 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006527 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006528 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006529 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006530 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006531 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03006532 Parts Open 1 $0.00 Nov 13, 4:57 PM
WL-03040261 Labor Open 6 $541.00 Dec 16, 11:34 PM
WL-03040262 Labor Open 2.5 $0.00 Dec 16, 11:34 PM
WL-03040263 Labor Open 2.5 $0.00 Dec 16, 11:34 PM
WL-03040269 Travel Open 106 $450.00 Dec 16, 11:36 PM

Details