Primary Delay11.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay25.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
21.3d / 1.0d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/16 KSmith -- Scheduled for 12/29 with Olivia. 9-11am
12/16 KSmith -- Sent email to schedule for 12/29 (Jason Cunningham)
12/15/2025 LHill-sent email to Ashley Gonzales at agonzales3@convenientmd.com to confirm contact & equipment.
12/15/2025 LHill-LM at (603) 203-9795 for Ashley Gonzales to confirm contact & equipment.
12/11/2025 LHill-sent email to Ashley Gonzales at agonzales3@convenientmd.com to confirm contact & equipment.
12/11/2025 LHill-LM at (603) 203-9795 for Ashley Gonzales to confirm contact & equipment.
12/2/25 RBerry- Order type is incorrect. Returned to dispatch for correction.
🔧Work Performed
12/29 Jason - Inspection Complete - Performed inspection on 62 devices. Had 2 devices fail inspection and were removed from service. All other devices passed inspection and were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 52
https://www.ebiotrack.com/inspection.php?iid=31236
📧
Email:RE: ConvenientMD Urgent Care - Manchester NH -- EMSAR Inspection -- WO-01315270
Email: ConvenientMD Urgent Care - Manchester NH -- EMSAR Inspection -- WO-01315270
Completed Dec 16, 2025
To: agonzales3@convenientmd.com; oconnors@convenientmd.com
CC:
BCC:
Attachment: --none--
Subject: ConvenientMD Urgent Care - Manchester NH -- EMSAR Inspection -- WO-01315270
Body:
Good Afternoon,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ConvenientMD Urgent Care - Manchester NH located at 738 Hooksett Road?
If not, would you have the contact information of the pe
📧
Email: Re: EMSAR Request for service at ConvenientMD Urgent Care - Manchester NH
Completed Dec 15, 2025
To: agonzales3@convenientmd.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at ConvenientMD Urgent Care - Manchester NH
Body:
Hi Ashley Gonzales,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Convenient MD URgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduli
📋
Outbound to +16032039795
Completed Dec 15, 2025
12/15/2025 LHill-LM at (603) 203-9795 for Ashley Gonzales to confirm contact & equipment.
📧
Email: EMSAR Request for service at ConvenientMD Urgent Care - Manchester NH
Completed Dec 11, 2025
To: agonzales3@convenientmd.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ConvenientMD Urgent Care - Manchester NH
Body:
Hi Ashley Gonzales,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Convenient MD URgent Care.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
📋
Outbound to +16032039795
Completed Dec 11, 2025
12/11/2025 LHill-LM at (603) 203-9795 for Ashley Gonzales to confirm contact & equipment.
📅
WO-01315270 - Inspection - Manchester - ConvenientMD Urgent Care - Manchester NH
Dec 29, 2025 9:00am – 3:00pm
Work Order: WO-01315270
Account: Convenient MD Urgent Care- Corporate
Customer Case Number:
Location: ConvenientMD Urgent Care - Manchester NH
Address: 738 Hooksett Road, Manchester, NH 03104
Manufacturer:
Model #:
Serial #:
Contact Name: Ashley Gonzales
Contact Phone: 6032039795
Contact Email:
Timeline
📞
Case Linked Nov 14, 6:00 AM
Case Number:00543890
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 14, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨11.0 business days
🆕
Status: Entered by Rhea BerryDec 2, 3:40 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:18d 7h
📅
Status: Ready for Scheduling by Kimberly HardisonDec 2, 4:22 PM