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← WO Overview

WO-01315284 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Lumberton (3300-3337) — 5080 Kahn Dr, Suite 120, Lumberton NC, 28358

Nov 14, 2025 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (33 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Nov 14 → Dec 2, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 10 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 18, 2025
12 business days (counted)
Running total: 22 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 31, 2025
8 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 32 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 19, 2026
9 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 14, 2025 Completed: Jan 19, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0
Nov 14 → Dec 2 Assigned ▶ Running 10 10
Dec 2 → Dec 2 Entered ▶ Running 0 10
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 10
Dec 2 → Dec 18 Assigned ▶ Running 12 22
Dec 18 → Dec 31 Scheduled ▶ Running 8 30
Dec 31 → Jan 5 Reschedule ▶ Running 2 32
Jan 5 → Jan 19 Scheduled ▶ Running 9 41
Jan 19 → Jan 19 Tech On Site ▶ Running 0 41
Dispatch 0.1d
Coordinators 44.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
44.0 days
Over SLA
Billing
0.0 days
Created: Nov 14, 2025 Due: Jan 30, 2026 Completed: Jan 19, 2026 (11 days early)
📅
42.0 days Total Age
⏱️
12.3d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
38.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543892
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 47 https://www.ebiotrack.com/inspection.php?iid=31238
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Locklear
Owner
John Rolston
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315284 (current) Invoiced
Inspection • Christopher Morning
Created: Nov 14, 2025 • Closed: Jan 19, 2026
Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 12.3 days stuck in "Assigned"
⏱️
Total Delay 38.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
23.3d / 0.5d SLA
Scheduled
18.1d / 2.0d SLA
Reschedule
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/26 RBerry- Received confirmation from Lizbeth Reyes to schedule for 1/19/26 with arrival time between 9-11AM. See logged email.


1/5/26 RBerry- Received email from Lizbeth Reyes stating: Yes, Dec.19,2026 will be fine.


Emailed Lizbeth Reyes to confirm that she meant 1/19/26. Waiting for confirmation. See logged email.


12/31/25 RBerry- Emailed Lizbeth Reyes to reschedule for 1/19/26 with an arrival time between 9-11AM. Waiting for confirmation. See logged email.


12/31/25 RBerry- Called Lizbeth Reyes to reschedule. No answer. Could not leave message. 


12/31/25 RBerry- Received teams message from SRogers stating: can we reschedule the 2 inspections scheduled for Chris Morning on Friday? He's available to do ANYTHING else other than inspections (he doesn't have any January inspection stickers, so I'm ordering them now for him 


12/18/2025 LHill-rec'd call from Lizbeth Reyes wanting to schedule inspection. Confirmed 01/02/2026 with tech arrival between 9-11. No special requirements for tech to gain access to the facility. She will be onsite that day.


12/2/25 RBerry- Order type is incorrect. Returned to dispatch for correction.

🔧 Work Performed
1-19-26 CTM - Perform Annual Inspection on all medical equipment located .Total of 33 pieces inspected . ALL PASS . Notified POC Lizabeth Reyes of findings and completion .
🔍 Technician Findings
1-19-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Lizabeth Reyes of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 47 https://www.ebiotrack.com/inspection.php?iid=31238

Timeline

📞
Case Linked Nov 14, 6:00 AM
Case Number: 00543892
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 14, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 14, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
🚨 11.0 business days
🆕
Status: Entered by Rhea Berry Dec 2, 3:47 PM
From: Assigned
To: Entered
Duration in Previous: 18d 6h
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 2, 4:24 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 36m
👷
2 Technician Assigned Dec 2, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🚨 12.9 business days
🗓️
2 Status: Scheduled Dec 18, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-02T15:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 29, 10:16 AM
Scheduled For: 2026-01-02T14:30:00.000+0000
3.0 business days
🔄
Status: Reschedule by Rhea Berry Dec 31, 2:36 PM
From: Scheduled
To: Reschedule
Duration in Previous: 13d 2h
3.0 business days
📅
2 Dispatch Scheduled Jan 5, 4:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Reschedule
To: Scheduled
Duration in Previous: 5d 2h
⚠️ 8.9 business days
📅
Dispatch Scheduled by Melissa Owens Jan 15, 11:11 AM
Scheduled For: 2026-01-19T18:00:00.000+0000
2.0 business days
⏱️
2x Labor Added Jan 19, 12:49 PM
Type: Labor, Travel
Status: Open
Qty: 2, 83
🔧
Status: Tech On Site by Christopher Morning Jan 19, 1:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
2 Labor Added Jan 19, 2:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
⏱️
2 2x Labor Added Jan 19, 4:28 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 2h 3m
2.0 business days
📄
2 Status: Ready to Bill Jan 21, 5:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.9 business days
🧾
Invoice Created Jan 25, 3:22 PM
Invoice Number: SM-251841

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Assigned
Duration: 12.3 business days (threshold: 4.0 business hours)
Exceeded by 11.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543892
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Jan 19, 1:00 PM
Created
Nov 14, 8:41 AM
Invoice #
SM-251841

Work Details (5)

Name Type Status Qty Amount Date
WL-03070390 Labor Open 2 $0.00 Jan 19, 12:49 PM
WL-03070391 Travel Open 83 - Jan 19, 12:49 PM
WL-03070524 Labor Open 1.5 $1,000.00 Jan 19, 2:23 PM
WL-03070769 Labor Open 2 $0.00 Jan 19, 4:28 PM
WL-03070770 Travel Open 92 - Jan 19, 4:28 PM

Details