Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315320 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Martin Operating Partnership LP — 484 E 6th St, Smackover AR, 71762

Nov 14, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 17, 2025
✗ SLA Missed (1 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 14 → Nov 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 16 → Nov 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0
Nov 14 → Nov 16 Assigned ▶ Running 0 0
Nov 16 → Nov 17 Scheduled ▶ Running 1 1
Nov 17 → Nov 18 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 2.0d
Field Work 1.6d
Billing 4.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
4.4 days
Over SLA
Created: Nov 14, 2025 Due: Nov 17, 2025 Completed: Nov 18, 2025 (on time)
📅
2.6 days Total Age
⏱️
4.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543809
6008214667
Closed
request for product to be built in case 00543807 28R SYS-GM-5977T Repair Wet pump is leaking
Priority
High
Origin
Web
Reason
New Case
Contact
Justin May
Owner
Leona Coonrod
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315320 (current) Invoiced
Repair • Maria Davis
Created: Nov 14, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 4.4 days stuck in "Ready to Bill"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17 as below I was onsite on the 14th and I missed to click in thta. Having 2 system no communicate is unpractical and some times is confusing what has been done or dont. Tablet, Laptop, cell phone and deliver service. MD


11/14 Tech onsite. I got the WO assigned that day and I was working onsite and miss to log in to set tech onsite. 3rd call of today. Travel, mileage and zone WO-01257760. MD


Please assign to Marie Davis ARP to site is 225 miles. Zone 5

🔧 Work Performed
11/14/2025 MS was vented, oil pump was replaced, System pump down and stabilized for some time. Autotune and Tune evaluation were OK. Broken pump was drained and packed to be return to Agilent.
⚠️ Problem Description
request for product to be built in case 00543807 28R SYS-GM-5977T Repair Wet pump is leaking
📄 Description
Agilent - G7081C - 5977C Std Turbo EI Mainframe
📞 Call Description
NOV 2025 GC REPAIR

Timeline

📞
Case Linked Nov 13, 4:27 PM
Case Number: 00543809
Subject: 6008214667
Status: Closed
📋
▶
3 Work Order Created Nov 14, 10:23 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Nov 15, 9:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-14T18:00:00.000+0000
⏱️
3x Labor Added Nov 15, 9:50 PM
Type: Labor, Expenses, Parts
Status: Open
Qty: 2, 1
⏳ 1.0 business days
🔧
Status: Tech On Site by Maria Davis Nov 17, 7:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 10h
✔️
Status: Completed by Maria Davis Nov 17, 11:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15h 52m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 14m
⏳ 5.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00543809
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 14, 1:00 PM
Created
Nov 14, 10:23 AM
Invoice #
247473

Work Details (3)

Name Type Status Qty Amount Date
WL-03009062 Labor Open 2 $228.00 Nov 15, 9:50 PM
WL-03009063 Expenses Open 1 $0.00 Nov 15, 9:50 PM
WL-03009064 Parts Open 1 $0.00 Nov 15, 9:50 PM

Details