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WO-01315344 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Nov 14, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 28, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 28, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 28, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 28 Scheduled ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.8d
Field Work 46.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Field Work
46.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 14, 2025 Due: Dec 31, 2025 Completed: Feb 4, 2026 (34 days late)
📅
53.9 days Total Age
⏱️
40.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00544007
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
John Rolston
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315344 (current) Invoiced
FCO • Fady Messak
Created: Nov 14, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 40.0 days stuck in "Completed"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Completed
46.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold -dispatching to Fady

🔧 Work Performed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Nov 14, 11:35 AM
Case Number: 00544007
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 14, 12:02 PM
Work Order: WO-01315344
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 14, 12:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-21T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 14m
⚠️ 9.0 business days
⏱️
▶
2 2x Labor Added Nov 28, 2:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 14d 2h
⚠️ 6.0 business days
🚗
Status: Tech Off Site by Fady Messak Dec 8, 7:54 AM
From: Completed, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 9d 16h, 0m
🚨 40.0 business days
💵
▶
2 7x Expenses Added Feb 4, 6:02 PM
7x Expenses Added → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 58d 10h
⏱️
▶
2 Labor Added Feb 5, 2:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 6m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 1m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 40.0 business days (threshold: 1.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00544007
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 21, 8:00 AM
Created
Nov 14, 12:02 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03021847 Labor Open 6 $1,425.00 Nov 28, 2:55 PM
WL-03021848 Labor Open 2 $1,550.00 Nov 28, 2:55 PM
WL-03091828 Expenses Open 1 $0.00 Feb 4, 6:02 PM
WL-03091829 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03091830 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03091831 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03091832 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03091833 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03091834 Travel Open 68 $0.00 Feb 4, 6:02 PM
WL-03093301 Labor Open 0.016666666666667 $380.00 Feb 5, 2:04 PM

Details