Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315351 ↗ ServiceMax

TOWNSHIP OF MIDDLETOWN EMS • Preventive Maintenance • PSM

📍 Port Monmouth FAS — 194 Wilson Ave., Port Monmouth NJ, 07758

Nov 14, 2025 → Dec 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (2 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 2, 2025
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Nov 14, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 17 Ready for Scheduling ▶ Running 1 1
Nov 17 → Nov 18 Assigned ▶ Running 1 2
Nov 18 → Dec 2 Scheduled ▶ Running 8 10
Dec 2 → Dec 3 Tech On Site ▶ Running 1 11
Dispatch 0.0d
Coordinators 12.5d
Field Work 1.0d
Incomplete 1.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.5 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.0 days
Billing
0.0 days
Created: Nov 14, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
10.8 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00542835
FW: Ferno Service
Closed
Q-00031038 PMs needed on 1 Ferno Powerflexx Stretcher 1 Ferno Powertraxx chair 1 Ferno manual 35-X cot *SN TBD while onsite.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Craig Schwarz
Owner
Jessica Sells
Created
Nov 11, 2025
Work Orders from this Case (1)
WO-01315351 (current) Invoiced
Preventive Maintenance • David Trost
Created: Nov 14, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
1.0d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 lcoonrod

follow up in case 00548584


11/18 KSmith -- Scheduled for 12/2 with Craig

11/17 KSmith -- Sent email to schedule for 12/2

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 08-700719 - Asset ID: 13272754 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 18n-395248 - Asset ID: 13272756 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 12n-245984 - Asset ID: 13272755
🔍 Technician Findings
35x 12n-245984 bc 13272754 Power flex 08-700719 bc 13272755 Stretcher needs rear right wheel assembly with brake 1ea 1525003. Wheel is worn. Plastic brake plate has a broken screw in it. Replacement suggested 1525003 Front pr right foot end hinge broken hardware 1ea 2363267 Black nuts missing from front hinge both sides  4ea 3306466 Power tracks 18n-395248 bc 13272756 Needs motor bottom cover.  Needs track piston  Would benefit from track replacement. Tracks are worn in some spots
⚠️ Problem Description
Inspection: PM https://www.ebiotrack.com/inspection.php?iid=31602 Q-00031038 PMs needed on 1 Ferno Powerflexx Stretcher 1 Ferno Powertraxx chair 1 Ferno manual 35-X cot *SN TBD while onsite.

Timeline

📞
Case Linked Nov 11, 10:29 AM
Case Number: 00542835
Subject: FW: Ferno Service
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Nov 14, 12:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 17, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🗓️
▶
2 Status: Scheduled Nov 18, 8:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-02T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by David Trost Dec 2, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 3h
⚠️
Status: Incomplete by David Trost Dec 2, 7:19 PM
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 7h 50m
⏱️
▶
2 6x Labor Added Dec 3, 8:55 AM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Incomplete
To: Closed
Duration in Previous: 13h 36m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 1:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248392

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00542835
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Dec 2, 9:00 AM
Created
Nov 14, 12:51 PM
Invoice #
SM-248392

Work Details (6)

Name Type Status Qty Amount Date
WL-03024623 Labor Open 0.75 $205.00 Dec 3, 8:55 AM
WL-03024624 Labor Open 0.5 $107.00 Dec 3, 8:55 AM
WL-03024625 Labor Open 1 $164.00 Dec 3, 8:55 AM
WL-03024626 Labor Open 2.5 $325.00 Dec 3, 8:55 AM
WL-03024627 Travel Open 64 $44.80 Dec 3, 8:55 AM
WL-03024628 Expenses Open 1 $0.00 Dec 3, 8:55 AM

Details