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WO-01315399 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 441 - Poplar — 3540 S Poplar Street, Suite 300, Denver CO, 80237

Nov 14, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0
Nov 14 → Nov 14 Assigned ▶ Running 0 0
Nov 14 → Nov 18 Scheduled ▶ Running 2 2
Nov 18 → Nov 19 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 2.6d
Field Work 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 14, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
2.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543766
ADCS Work Order: [##22324## : 441-Poplar-Emsar inspections]. Waiting for customer response.
Closed
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=26827
Priority
Critical
Origin
Email
Reason
New Case
Contact
Felicia Wolf
Owner
Kimberly Hardison
Created
Nov 13, 2025
Work Orders from this Case (1)
WO-01315399 (current) Invoiced
Inspection • Andrew Przybyla
Created: Nov 14, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech arrived on site and inspected and tested 46 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 37 Pcs https://www.ebiotrack.com/inspection.php?iid=26827

Timeline

📞
Case Linked Nov 13, 2:55 PM
Case Number: 00543766
Subject: ADCS Work Order: [##22324## : 441-Poplar-Emsar inspections]. Waiting for customer response.
Status: Closed
📋
▶
2 Work Order Created Nov 14, 2:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 14, 2:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🗓️
▶
2 Status: Scheduled Nov 14, 3:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-17T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 17, 4:37 PM
Scheduled For: 2025-11-18T22:00:00.000+0000
🚗
Travel Added Nov 18, 1:16 PM
Type: Travel
Status: Open
Qty: 11
🔩
Parts Added Nov 18, 1:41 PM
Type: Parts
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Nov 18, 3:30 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 0.5
✔️
Status: Completed by Andrew Przybyla Nov 18, 7:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 0m
🏁
Status: Closed by Andrew Przybyla Nov 18, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Nov 21, 10:35 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247331

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543766
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Nov 18, 5:00 PM
Created
Nov 14, 2:24 PM
Invoice #
247331

Work Details (4)

Name Type Status Qty Amount Date
WL-03011237 Travel Open 11 - Nov 18, 1:16 PM
WL-03011307 Parts Open 1 $297.00 Nov 18, 1:41 PM
WL-03011562 Labor Open 4 $3,100.00 Nov 18, 3:33 PM
WL-03011563 Labor Open 0.5 $0.00 Nov 18, 3:33 PM

Details