Publix 1502 spoke with Leilanie, LED working, no key
Closed
(407) 348-7686
Reported by client: The upper screen is not displaying anything is just dark. The touchscreen is working fine. Higi support called the pharmacy and spoke with the pharmacist. After restarting the station the upper screen remained dark, not displaying anything. Please check and restore full functionality.
Use this password to access the kiosk: T3946YZH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/25/26 AJinerson - WO created 11/14 but not released until 2/25. No chance of meeting SLA. Scheduling for tech's soonest available on Mon. 3/2 since parts need to ship out.
871-0001-02R IS OUT OF STOCK 11/17/2025 JJ
11/14/2025jsells
spoke with Leilanie, LED working, no key
🔧Work Performed
Replaced the top monitor, set the screen resolution and calibration the touchscreen.
🔍Technician Findings
The kiosk was functional but the top monitor was black.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying. Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be sent Key to Kiosk
Special Instructions: Reported by client: The upper screen is not displaying anything is just dark. The touchscreen is working fine. Higi support called the pharmacy and spoke with the pharmacist. After restarting the station the upper screen remained dark, not displaying anything. Please check and restore full functionality.
**Location does not have a key, please order a key and leave in the pharmacy when service is complete**
(407) 348-7686
Use this password to access the kiosk: T3946YZH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**