11/17 KKelch called William to schedule for 11/20 between 12 and 2 pm. Customer confirmed.
11/14 KKelch called William to schedule for 11/20 between 12 and 2 pm. Left VM.
🔧Work Performed
- investigated reported issue: Troubleshoot noise when exam bed is moving up/down.
- confirmed reported issue: Observed squeaking noise when lifting and lowering exam table
- removed shroud covers to identify source of noise
- applied lubricating grease to suspected components
- tested multiple times to confirm noise had stopped
- demonstrated to staff noise issue had been resolved
- equipment restored and returned to service
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Troubleshoot noise when exam bed is moving up/down.
Model: Midmark - 625*441666
Model Type: Exam Table
Custom Field:
Notes:
Asset ID: 13064412
Site: Crossover Health Management Services - Frost Bank Wellness Center
Department:Depreciation Start Date:Physical Location: Exam Room 2Depreciation Term: yrsSerial #: V1744688 https://www.ebiotrack.com/workorder.php?wo=69735
📋
Outbound to +17736336618
Completed Nov 17, 2025
11/17 KKelch called William to schedule for 11/20 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +17736336618
Completed Nov 14, 2025
11/14 KKelch called William to schedule for 11/20 between 12 and 2 pm. Left VM.
📅
WO-01315431 - Virtual Tech - Field Repair - San Antonio - Crossover Health - Frost Bank Wellness Center
Nov 20, 2025 1:00pm – 3:00pm
Work Order: WO-01315431
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health - Frost Bank Wellness Center
Address: 3838 Rogers Rd, San Antonio, TX 78251
Manufacturer:
Model #:
Serial #:
Contact Name: William Recker
Contact Phone: 773-633-6618
Contact Ema
Timeline
📞
▶
3
Case Linked Nov 14, 3:16 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01315431
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 14, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:33m
👷
Technician Assigned by Kaitlyn KelchNov 14, 4:28 PM
Technician:Arturo Diaz
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Nov 17, 9:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-20T18:00:00.000+0000
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Nov 20, 12:39 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:4, 200
🚗
Status: Tech Off Site by Arturo DiazNov 20, 6:48 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:6h 8m
⏱️
▶
2
2x Labor Added Nov 20, 6:57 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:9m, 0m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Nov 24, 11:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️9.0 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number:247419
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)