12/1/25 DPatton- (6) units PM'd in EBT but work performed shows 50+. IT issue since list in WP is automated (tech documentation is good in eBT).
11/18 KSmith -- Scheduled for 11/26 with Anthony
11/17 KSmith -- Sent email to schedule for 11/26
🔧Work Performed
Ferno Washington Inc - Model 40 (Series)
Serial #: L-325311 - Asset ID: 13273270
Ferno Washington Inc - Model 40 (Series)
Serial #: L-712232 - Asset ID: 13273268
Ferno Washington Inc - Model 40 (Series)
Serial #: 22N-472434 - Asset ID: 13273269
Ferno Washington Inc - Model 65
Serial #: 22-29 - Asset ID: 13273271
Ferno Washington Inc - Model 65
Serial #: 22-09 - Asset ID: 13273272
Ferno Washington Inc - Model 65
Serial #: 22-20 - Asset ID: 13273273
⚠️Problem Description
Equipment PM
4 Ferno manual stairchairs that need pm’s
https://www.ebiotrack.com/inspection.php?iid=31241
📧
Email:Re: Boston EMS Support Services - Bragdon St. -- EMS PMs -- WO-01315453
Completed Nov 18, 2025
From: obrien_a@bostonems.org
To: ksmith@emsar.com
Good morning,
Yes, that would work for us.
Thanks
Captain Tony O’Brien
Commander
Special Operations Division
Boston EMS
785 Albany Street
Boston, MA. 02118
Office: 617 343 1251
Cell: 617 872 4331
On Nov 17, 2025, at 5:56 PM, Kourtney Smith <ksmith@emsar.com> wrote:
External Email - Use Caution
Hi Tony,
We received the request for service on your 4 Ferno units.
Would Wednesday, Novem
📧
Email: Boston EMS Support Services - Bragdon St. -- EMS PMs -- WO-01315453
Completed Nov 17, 2025
To: obrien_a@bostonems.org
CC:
BCC:
Attachment: --none--
Subject: Boston EMS Support Services - Bragdon St. -- EMS PMs -- WO-01315453
Body:
Hi Tony,
We received the request for service on your 4 Ferno units.
Would Wednesday, November 26th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal not
Dec 1, 2025 5:44pm
Hi @Ben Saur Please take a look at this WO when you get a chance. EBT & servicemax show 6 units PM'd but there is over 50+SN's in work performed. I was going to re-sync but there is a long list of units of SN's. Please update when you get a chance or let me know if and how I can fix it on this end. thank you! @Lauren Oberg @Natosha Beierschmitt @Yecenia Campos
📅
WO-01315453 - Preventive Maintenance - Boston - Boston EMS Support Services - Bragdon St.
Nov 26, 2025 2:00pm – 4:00pm
Work Order: WO-01315453
Account: BOSTON EMS SUPPORT SERVICES
Customer Case Number:
Location: Boston EMS Support Services - Bragdon St.
Address: 85 Bragdon St, Boston, MA 02119
Manufacturer:
Model #:
Serial #:
Contact Name: Tony O'Brien
Contact Phone: 617-202-8591
Contact Email: obrien_a@bostonem
Timeline
📞
Case Linked Nov 14, 12:08 PM
Case Number:00544036
Subject:BOSTON EMS SUPPORT SERVICES
Status:Closed
📋
▶
2
Work Order Created Nov 14, 3:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳2.0 business days
👷
▶
2
Technician Assigned Nov 17, 12:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 21h
🗓️
▶
2
Status: Scheduled Nov 18, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-26T19:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Paul BonangNov 26, 2:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 5h
⏱️
▶
2
10x Labor Added Nov 26, 2:44 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:37m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonDec 1, 5:35 PM
From:Closed
To:Billing Review
Duration in Previous:5d 2h
⏳2.8 business days
🏁
Status: Closed by Ben SaurDec 3, 11:44 AM
From:Billing Review
To:Closed
Duration in Previous:1d 18h
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Dec 4, 12:46 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-248189
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Billing Review
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)