eBiotrack - New Work Order Request - Inspection Repair
Closed
MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Customer: Modern Animal Hospital
Customer #: 2860598
5290 BELT LINE RD STE 134 Dallas, TX 75254-7512
Inspection #: 30155
Asset ID: 12990683
Model: Vetland - Landmark
Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed Oxygen Flow Meter Needle valve is sticking. Unit needs a new Oxygen Flow Meter Needle Valve. Also, the Vet tech on site stated that the Carbon Dioxide canister is getting moisture inside canister while in use. Possible needing a new canister gasket or entire PM kit for the unit. Pictures will be attached to the work order.
1/27 KKelch scheduled per logged email from Elizabeth. Email logged on WO-01315455
1/27 KKelch called Elizabeth to schedule for 1/30 between 9 and 11 am. Left VM, sent email. Call and email logged on WO-01327552
1/21 KKelch waiting for parts tracking to update prior to scheduling
🔧Work Performed
Installed a new gasket kit part# 510-700A. Installed a new Flow Meter Valve part# 510-520. Performed leak test and passed. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
1/30/2026 Zachary Stieben arrived on site. Found Landmark anesthesia machine asset# 12990683 with a absorber canister leak and a faulty flow meter valve.
⚠️Problem Description
MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Customer: Modern Animal Hospital
Customer #: 2860598
5290 BELT LINE RD STE 134 Dallas, TX 75254-7512
Inspection #: 30155
Asset ID: 12990683
Model: Vetland - Landmark
Notes: Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service. Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed Oxygen Flow Meter Needle valve is sticking. Unit needs a new Oxygen Flow Meter Needle Valve. Also, the Vet tech on site stated that the Carbon Dioxide canister is getting moisture inside canister while in use. Possible needing a new canister gasket or entire PM kit for the unit. Pictures will be attached to the work order. https://www.ebiotrack.com/workorder.php?wo=69746
📧
Email:Re: Scheduling for repair and inspection at Modern Animal Addison
Completed Jan 27, 2026
From: elizabeth.cuevas@modernanimal.com
To: kaitlyn.kelch@emsar.com
Yes that date and time works great, thank you!On Tue, Jan 27, 2026, 10:59 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Good morning Elizabeth,I am reaching out from EMSAR to schedule the repair and inspection needed at your site. Our technician, Zac, can be there on 1/30 between 9 and 11 am. Please let me know if this date and time works for you. Thank you,Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: addisonstaff@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Custo
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Custome
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Custome
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Custome
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: facilities@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Custome
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: emerson.lafebre@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315455Location: MODERN ANIMAL ADDISONAddress: 5290 BELT LINE RD STE 134 Dallas, TX 75254-7512Device: Problem Description: MODERN ANIMAL ADDISON
Site: MODERN ANIMAL ADDISON
Cu
📅
WO-01315455 - Virtual Tech - Field Repair - Dallas - MODERN ANIMAL ADDISON
Jan 30, 2026 10:00am – 12:00pm
Work Order: WO-01315455
Account: Modern Animal Hospital
Customer Case Number:
Location: MODERN ANIMAL ADDISON
Address: 5290 BELT LINE RD STE 134, Dallas, TX 75254-7512
Manufacturer:
Model #:
Serial #:
Contact Name: Addison Staff
Contact Phone:
Contact Email: addisonstaff@modernanimal.com
Due Da
Timeline
📞
Case Linked Nov 14, 11:06 AM
Case Number:00543993
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
📋
▶
3
Work Order Created Nov 14, 3:58 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085343
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:4m
🚨44.0 business days
📅
▶
2
Status: Ready for Scheduling Jan 21, 3:20 PM
Status: Ready for Scheduling → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Jan 21, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned, Awaiting Parts - Customer
To:Assigned, Awaiting Parts - Customer, Reschedule
Duration in Previous:8m, 0m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-30T15:00:00.000+0000
⏳4.0 business days
✔️
Status: Completed by Zachary StiebenJan 30, 12:06 PM
From:Scheduled
To:Completed
Duration in Previous:2d 23h
🚗
Travel Added Jan 30, 5:52 PM
Type:Travel
Status:Open
Qty:22
⏱️
2x Labor Added Jan 30, 6:01 PM
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Zachary StiebenJan 30, 6:06 PM
From:Completed
To:Closed
Duration in Previous:5h 59m
⏳1.7 business days
📄
Status: Ready to Bill by Diane PattonFeb 2, 1:25 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number:SM-252986
Bottlenecks
Awaiting Parts
Duration: 43.4 business days (threshold: 3.0 business days)
Exceeded by 40.4 business days
Reschedule
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)