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WO-01315462 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Xencor Inc — 465 N Halstead St, PASADENA CA, 91107

Nov 14, 2025 → Feb 23, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (15 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Nov 14 → Dec 8, 2025
14 business days (counted)
Running total: 14 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Dec 8 → Feb 23, 2026
51 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Nov 14, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0
Nov 14 → Dec 8 Assigned ▶ Running 14 14
Dec 8 → Feb 23 Scheduled ▶ Running 51 65
Feb 23 → Feb 23 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Coordinators 65.7d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.7 days
Over SLA
Field Work
0.8 days
Created: Nov 14, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
65.3 days Total Age
⏱️
51.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
64.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544175
6008150648
Closed
38R SYS-LC-1200 Contract ends 01/31/2026 repair included PM PM only - customer supplies the UV lamp G1379B JP60800307 1260 Infinity Micro Degasser. G1312A DE60555437 1200 Series Binary Pump G1329A DE60555820 1200 Series Standard Autosampler G1365B DE60555195 1200 Multi-Wavelength Detector G1330B-B DE60555648 1200 Cooled Thermostatted ALS
Priority
High
Origin
Web
Reason
New Case
Contact
Patrick Arpp
Owner
Leona Coonrod
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01315462 (current) Ready to Bill
Preventive Maintenance • Hermilo Solano
Created: Nov 14, 2025 • Closed: Feb 23, 2026
Behind Schedule - Needs Attention
Ready to Bill • 110 days old
🚨
Primary Delay 51.4 days stuck in "Scheduled"
⏱️
Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.3d / 0.5d SLA
Scheduled
51.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 12 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
38R SYS-LC-1200 Contract ends 01/31/2026 repair included PM PM only - customer supplies the UV lamp G1379B JP60800307 1260 Infinity Micro Degasser. G1312A DE60555437 1200 Series Binary Pump G1329A DE60555820 1200 Series Standard Autosampler G1365B DE60555195 1200 Multi-Wavelength Detector G1330B-B DE60555648 1200 Cooled Thermostatted ALS
📄 Description
LC 1200 System
📞 Call Description
JAN 2026 LC GORILLA PM

Timeline

📞
▶
4 Case Linked Nov 14, 4:23 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01315462
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 14.9 business days
🗓️
▶
2 Status: Scheduled Dec 8, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-23T16:30:00.000+0000
🚨 52.0 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 23, 11:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 20h
⏱️
▶
2 8x Labor Added Feb 23, 4:16 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Hermilo Solano
From: Tech On Site
To: Completed
Duration in Previous: 4h 26m
🏁
Status: Closed by Hermilo Solano Feb 23, 6:36 PM
From: Completed
To: Closed
Duration in Previous: 2h 17m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h

Bottlenecks

Assigned
Duration: 14.3 business days (threshold: 4.0 business hours)
Exceeded by 13.8 business days
Scheduled
Duration: 51.4 business days (threshold: 2.0 business days)
Exceeded by 49.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544175
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 23, 11:30 AM
Created
Nov 14, 4:24 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03116510 Labor Open 1 $0.00 Feb 23, 4:16 PM
WL-03116511 Labor Open 4.25 $456.00 Feb 23, 4:16 PM
WL-03116512 Labor Open 0.5 $0.00 Feb 23, 4:16 PM
WL-03116513 Travel Open 15 $180.00 Feb 23, 4:16 PM
WL-03116514 Travel Open 15 $0.00 Feb 23, 4:16 PM
WL-03116515 Parts Open 1 $0.00 Feb 23, 4:16 PM
WL-03116516 Parts Open 1 $0.00 Feb 23, 4:16 PM
WL-03116517 Parts Open 3 $0.00 Feb 23, 4:16 PM

Details