Midmark Service Request Dispatch Authorization - WO-00127852
Closed
Zone 1
WD Cart top not secured
Please call mobile number to schedule. Secondary contact is Nick Estep – 770.355.5902 - nestep@walshgroup.com. Part is
shipping on Sales Order 737999, it will not be listed on this SRA. Tracking will be emailed to EMSAR. We are requesting
Jordan Moceri to perform this service. Emailed EMSAR Corporate information on the location of this unit. For assistance,
troubleshooting, or parts identification, contact Cabinetry at 844-856-1232 and ask for Polly Grow. Thank you
11/17/2025 CRamen Nick returned call and scheduled for Friday 11/21/2025 with tech arrival between 8-10am.
11/17/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250347087863. No ETA at this time. (UPS ground)
11/17/2025 CRamen left a vm for Nick 770.355.5902 to return call to schedule for Friday 11/21/2025 with tech arrival between 8-10am. Logged email. Placeholder set
11/14/2025jsells
Per our Midmark Sales Rep and the instructions on this dispatch, please see below.
The main entrance facing south. The new tower is on the left where the parking garage is located in the picture below. It’s massive and can’t miss it.
11/14/2025jsells
left a voicemail with the WO# and told Rashell someone will call her to schedule
🔧Work Performed
removed broken top and installed new. All functions working. Also got approval to inspect other carts while on site to send pictures to Polly for possible other repairs.
🔍Technician Findings
cart top broken
⚠️Problem Description
Zone 1
WD Cart top not secured
Please call mobile number to schedule. Secondary contact is Nick Estep – 770.355.5902 - nestep@walshgroup.com. Part is
shipping on Sales Order 737999, it will not be listed on this SRA. Tracking will be emailed to EMSAR. We are requesting
Jordan Moceri to perform this service. Emailed EMSAR Corporate information on the location of this unit. For assistance,
troubleshooting, or parts identification, contact Cabinetry at 844-856-1232 and ask for Polly Grow. Thank you
📋
Inbound from +17703555902
Completed Nov 17, 2025
11/17/2025 CRamen Nick returned call and scheduled for Friday 11/21/2025 with tech arrival between 8-10am.
📧
Email: EMSAR Request for service at OSU Wexner Medical Center (Email to schedule service)
Completed Nov 17, 2025
To: rashell.andrews@osumc.edu
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OSU Wexner Medical Center (Email to schedule service)
Body:
Hi Rashell Andrews,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Zone 1
WD Cart top not secured
Please call mobile number to schedule. Secondary contact is Nick Estep – 770.355.5902 - nestep@walshgroup.com. Part is
shipping on Sales Order 737999, it will not be listed on this
📋
Outbound to +17703555902
Completed Nov 17, 2025
11/17/2025 CRamen left a vm for Nick 770.355.5902 to return call to schedule for Friday 11/21/2025 with tech arrival between 8-10am
📧
Email:EMSAR West - SR 1493248
Completed Nov 15, 2025
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.cook@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Per our Midmark Sales Rep and the instructions on this dispatch, please see below. The main entrance facing south. The new tower
📋
Outbound to +14358301933
Completed Nov 14, 2025
left a voicemail with the WO# and told Rashell someone will call her to schedule
📅
WO-01315469 - Repair - Columbus - OSU Wexner Medical Center
Nov 21, 2025 8:00am – 10:00am
Work Order: WO-01315469
Account: MIDMARK
Customer Case Number: SR 1493248 WO-00127852
Location: OSU Wexner Medical Center
Address: 520 W 10th Ave, Columbus, OH 43210-2376
Manufacturer:
Model #:
Serial #:
Contact Name: Rashell Andrews
Contact Phone: 435) 830-1933
Contact Email: rashell.andrews@osu
PDF
SRA_WO-00127852_ver1
Nov 14, 2025
PDF
osumidmark
Nov 21, 2025
Timeline
📞
Case Linked Nov 14, 1:23 PM
Case Number:00544073
Subject:Midmark Service Request Dispatch Authorization - WO-00127852
Status:Closed
📋
▶
2
Work Order Created Nov 14, 4:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Nov 15, 12:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 32m
⏳1.0 business days
📅
Status: Ready for Scheduling by John RolstonNov 17, 1:51 PM
From:Assigned
To:Ready for Scheduling
Duration in Previous:2d 13h
🆕
▶
2
Status: Entered Nov 17, 2:18 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Jordan Moceri
🗓️
▶
2
Status: Scheduled Nov 17, 6:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-21T13:00:00.000+0000
⏳4.7 business days
🔧
Status: Tech On Site by Jordan MoceriNov 21, 8:28 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 14h
⏱️
▶
2
4x Labor Added Nov 21, 3:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site
To:Completed
Duration in Previous:7h 17m
🏁
Status: Closed by Jordan MoceriNov 21, 3:47 PM
From:Completed
To:Closed
Duration in Previous:1m
⚠️5.0 business days
📄
▶
2
Status: Ready to Bill Dec 1, 4:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨11.9 business days
🧾
Invoice Created Dec 16, 10:12 AM
Invoice Number:247906
Bottlenecks
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)