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WO-01315525 ↗ ServiceMax

Shady Grove • Inspection • PSM

📍 Shady Grove Fertility SGF Orlando, LLC — 265 E Rollins Street, Ste 10100, Orlando FL, 32804

Nov 17, 2025 → Jan 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (22 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Jan 2, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Dec 3, 2025
10 business days (counted)
Running total: 10 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 18, 2025
11 business days (counted)
Running total: 21 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 2, 2026
9 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 17, 2025 Completed: Jan 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Dec 3 Ready for Scheduling ▶ Running 10 10
Dec 3 → Dec 18 Assigned ▶ Running 11 21
Dec 18 → Jan 2 Scheduled ▶ Running 9 30
Jan 2 → Jan 2 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 32.3d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.3 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 17, 2025 Due: Jan 30, 2026 Completed: Jan 2, 2026 (28 days early)
📅
31.0 days Total Age
⏱️
11.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544224
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=31247
Priority
Standard
Origin
Email
Reason
New Case
Contact
Meghan A. Dubay
Owner
Jessica Sells
Created
Nov 15, 2025
Work Orders from this Case (1)
WO-01315525 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 17, 2025 • Closed: Jan 2, 2026
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 11.3 days stuck in "Assigned"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Assigned
11.3d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/25 AJinerson - Received call back from Brittany Rath who is new practice manager for this location. 

Requested to schedule early Jan. and confirmed for Friday, 1/2 with eta between 9am-11am. 

POC on-site: Brittany Rath

Arrival instructions: They are located on 10th floor. Please have tech check in at front desk and ask for Brittany upon arrival. 


Updated POC: 

Brittany Rath

(689) 205-8036

brittany.rath@usfertility.com 


12/3/25 AJinerson - Called POC Meghan to schedule tech visit. Left VM regarding this. 

🔧 Work Performed
1/2/26 AMW - Performed annual inspection on all medical equipment located. Total of 57 pieces of equipment inspected. ALL PASS. Notify POC of inspection findings and completion.
🔍 Technician Findings
1/2/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=31247

Timeline

📞
Case Linked Nov 15, 6:00 AM
Case Number: 00544224
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Nov 17, 10:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Dec 3, 4:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 6h
🚨 11.9 business days
📅
▶
2 Dispatch Scheduled Dec 18, 10:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 14d 17h
🚨 10.0 business days
🔧
▶
2 Status: Tech On Site Jan 2, 9:27 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
2x Travel Added Jan 2, 9:35 AM
Type: Travel
Status: Open
Qty: 58
⏱️
▶
2 2x Labor Added Jan 2, 3:27 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 0m
⏳ 3.0 business days
🔩
▶
3 3x Parts Added Jan 6, 9:31 AM
3x Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 18h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 9, 12:49 PM
Invoice Number: SM-250542

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 11.3 business days (threshold: 4.0 business hours)
Exceeded by 10.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00544224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Jan 2, 9:00 AM
Created
Nov 17, 10:00 AM
Invoice #
SM-250542

Work Details (8)

Name Type Status Qty Amount Date
WL-03052326 Labor Open 1.5 $0.00 Jan 2, 9:32 AM
WL-03052333 Travel Open 58 - Jan 2, 9:35 AM
WL-03052332 Travel Open 58 - Jan 2, 9:35 AM
WL-03052656 Labor Open 1.5 $0.00 Jan 2, 3:27 PM
WL-03052655 Labor Open 5.25 $1,495.00 Jan 2, 3:27 PM
WL-03054525 Parts Open 1 $383.40 Jan 6, 9:31 AM
WL-03054526 Parts Open 1 $836.56 Jan 6, 9:31 AM
WL-03054527 Parts Open 1 $324.00 Jan 6, 9:32 AM

Details