Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315558 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Self Regional Healthcare — 1506 Spring St, Greenwood SC, 29646

Nov 17, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 26, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 17, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 18 Ready for Scheduling ▶ Running 1 1
Nov 18 → Nov 18 Assigned ▶ Running 0 1
Nov 18 → Nov 26 Scheduled ▶ Running 6 7
Nov 26 → Nov 26 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.9d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 17, 2025 Due: Nov 26, 2025 Completed: Nov 26, 2025 (on time)
📅
7.9 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544285
Dispatch Request for Midmark Delivery - MDS Project - Self Regional - Greenwood - 647 - MDS - 8674890 - Equipment
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/26/25 Delivery Time: 8:30am -9am Time Technician needs to arrive at location: 8am Estimated Time on Site (hours): 3 Product: (3) 647-002 (3) 002-1119-845 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jack Bartanus
Owner
Jessica Sells
Created
Nov 16, 2025
Work Orders from this Case (1)
WO-01315558 (current) Invoiced
Delivery • Eric Colon
Created: Nov 17, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/26/25- EColon- Arrived onsite, checked in with supervisor. Supervised delivery, function tested units, and cleaned and dirt marks from units being moved around. All units fully functional. Completed attached paperwork. Delivery complete
🔍 Technician Findings
Midmark Delivery
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 11/26/25 Delivery Time: 8:30am -9am Time Technician needs to arrive at location: 8am Estimated Time on Site (hours): 3 Product: (3) 647-002 (3) 002-1119-845 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Nov 16, 9:41 PM
Case Number: 00544285
Subject: Dispatch Request for Midmark Delivery - MDS Project - Self Regional - Greenwood - 647 - MDS - 8674890 - Equipment
Status: Closed
📋
2 Work Order Created Nov 17, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
3 Technician Assigned Nov 18, 10:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 16m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-26T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
4x Labor Added Nov 26, 2:32 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 3, 83
🔧
2 Status: Tech On Site Nov 26, 4:48 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m
3.9 business days
📄
3 Status: Ready to Bill Dec 3, 2:11 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248087

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00544285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Eric Colon
Scheduled
Nov 26, 8:00 AM
Created
Nov 17, 11:27 AM
Invoice #
SM-248087

Work Details (4)

Name Type Status Qty Amount Date
WL-03021011 Labor Open 1.75 $0.00 Nov 26, 2:32 PM
WL-03021012 Labor Open 3 $330.00 Nov 26, 2:32 PM
WL-03021013 Labor Open 1 $0.00 Nov 26, 2:32 PM
WL-03021014 Travel Open 83 $110.00 Nov 26, 2:32 PM

Details