02/11/2026 Jsackett - Deleted SM-249382, returned WO to Billing Correction for Update + Rebill direct to Stony Brook.
12/2 KSmith -- Isabel wanted to move the service up sooner. Scheduled for 12/16.
11/20 KSmith -- Scheduled for 1/8 with Isabelle
11/20 KSmith -- Sent email to schedule for 1/8
11/18 KSmith -- Sent email to schedule for 1/6
🔧Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-22922-31261
🔍Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-22922-31261
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 3
https://www.ebiotrack.com/inspection.php?iid=31261
From: Isabel.Parides@stonybrookmedicine.edu
To: ksmith@emsar.com
Thanks again!!!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 2, 2025 11:53 AM
To: Parides, Isabel <Isabel.Parides@stonybrookmedicine.edu>
Subject: RE: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe
From: Isabel.Parides@stonybrookmedicine.edu
To: ksmith@emsar.com
Yes that would be perfect.
Thank you.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, December 2, 2025 11:40 AM
To: Parides, Isabel <Isabel.Parides@stonybrookmedicine.edu>
Subject: RE: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender a
From: Isabel.Parides@stonybrookmedicine.edu
To: ksmith@emsar.com
Perfect!
Thank you
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, November 20, 2025 3:43 PM
To: Parides, Isabel <Isabel.Parides@stonybrookmedicine.edu>
Subject: RE: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content
From: Isabel.Parides@stonybrookmedicine.edu
To: ksmith@emsar.com
Good morning,
Yes January 8th works, do you have an approximate time?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, November 20, 2025 10:26 AM
To: Parides, Isabel <Isabel.Parides@stonybrookmedicine.edu>
Subject: Re: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
CAUTION: This email originated from outside of the organization. Do not click links or open attachm
To: isabel.parides@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Re: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
Body:
Hi Isabel,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Concordance - Stony Brook PED 181 Belle Meade located at 181 Belle Meade Road, Ste 3?
If not, would you have the contact information of the
To: isabel.parides@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Concordance - Stony Brook PED 181 Belle Meade -- EMSAR Inspection -- WO-01315568
Body:
Hi Isabel,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Concordance - Stony Brook PED 181 Belle Meade located at 181 Belle Meade Road, Ste 3?
If not, would you have the contact information of the perso
📅
WO-01315568 - Inspection - East Setauket - Concordance - Stony Brook PED 181 Belle Meade
Dec 16, 2025 10:00am – 10:30am
Work Order: WO-01315568
Account: Concordance Healthcare Solutions
Customer Case Number:
Location: Concordance - Stony Brook PED 181 Belle Meade
Address: 181 Belle Meade Road, Ste 3,, East Setauket, NY 11733
Manufacturer:
Model #:
Serial #:
Contact Name: Isabel Parides
Contact Phone: 631-638-1466
Timeline
📞
Case Linked Nov 17, 6:00 AM
Case Number:00544299
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 17, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 18, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 4m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 20, 3:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-08T15:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Kourtney SmithDec 2, 11:52 AM
Scheduled For:2025-12-16T15:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Mohamed ShareedDec 16, 9:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:25d 18h
⏱️
4x Labor Added Dec 16, 10:22 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:2, 0.75, 53, 1
✔️
Status: Completed by Mohamed ShareedDec 16, 11:35 AM
From:Tech On Site
To:Completed
Duration in Previous:1h 36m
🏁
Status: Closed by Mohamed ShareedDec 16, 11:49 AM
From:Completed
To:Closed
Duration in Previous:13m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 18, 2:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨37.0 business days
💵
Status: Billing Review by Jane SackettFeb 11, 11:15 AM
From:Invoiced, Billing Review
To:Billing Review, Billing Correction Needed
Duration in Previous:54d 20h, 0m
⏳2.0 business days
🏁
Status: Closed by Dylan NakoffFeb 12, 12:56 PM
From:Billing Correction Needed
To:Closed
Duration in Previous:1d 1h
📄
Status: Ready to Bill by Diane PattonFeb 12, 1:21 PM
From:Closed
To:Ready to Bill
Duration in Previous:24m
📨
▶
2
Status: Invoice Pending Feb 12, 1:37 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-253717
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)