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WO-01315582 ↗ ServiceMax

Conestoga Oral & Maxillofacial Surgery • Inspection • PSM

📍 Conestoga Oral & Maxillofacial Surgery - Rothville — 2310 Rothsville Road, Lititz PA, 17543

Nov 17, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (43 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Nov 19 → Jan 9, 2026
33 business days (counted)
Running total: 35 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 26, 2026
10 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 45 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 3, 2026
6 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 17, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 19 Ready for Scheduling ▶ Running 2 2
Nov 19 → Jan 9 Assigned ▶ Running 33 35
Jan 9 → Jan 26 Scheduled ▶ Running 10 45
Jan 26 → Jan 26 Entered ▶ Running 0 45
Jan 26 → Jan 26 Ready for Scheduling ▶ Running 0 45
Jan 26 → Jan 26 Assigned ▶ Running 0 45
Jan 26 → Feb 3 Scheduled ▶ Running 6 51
Feb 3 → Feb 3 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Coordinators 54.5d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.5 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 17, 2025 Due: Feb 27, 2026 Completed: Feb 3, 2026 (24 days early)
📅
51.8 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544301
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 28 https://www.ebiotrack.com/inspection.php?iid=31262
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Fair
Owner
John Rolston
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315582 (current) Invoiced
Inspection • Pero Popovic
Created: Nov 17, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Assigned
34.0d / 0.5d SLA
Scheduled
17.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9 MOwens Per email from Amber. Scheduling this inspection for 2/3 with eta between 9-10am.

1/5 MOwens Sent an email to Amber Fair asking for good dates in Jan. to schedule the inspection visit.

🔧 Work Performed
Performed annual equipment inspection ( 30 pcs ) Worked with staff to find all equipment .
🔍 Technician Findings
Checked in with staff for inspection of devices
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equipment: 28 https://www.ebiotrack.com/inspection.php?iid=31262

Timeline

📞
Case Linked Nov 17, 6:00 AM
Case Number: 00544301
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 17, 12:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Nov 19, 9:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Jan 9, 1:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-03T14:00:00.000+0000
🚨 11.0 business days
🆕
▶
4 Status: Entered Jan 26, 10:39 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-03T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Pero Popovic Feb 3, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 4x Labor Added Feb 3, 12:25 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 2h 28m
⏱️
▶
2 Labor Added Feb 3, 1:57 PM
Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From: Completed
To: Closed
Duration in Previous: 1h 33m
📄
▶
2 Status: Ready to Bill Feb 4, 10:36 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 8:36 PM
Invoice Number: SM-252950

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00544301
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Pero Popovic
Scheduled
Feb 3, 9:00 AM
Created
Nov 17, 12:40 PM
Invoice #
SM-252950

Work Details (5)

Name Type Status Qty Amount Date
WL-03089383 Labor Open 1 $0.00 Feb 3, 12:25 PM
WL-03089384 Labor Open 3.5 $1,495.00 Feb 3, 12:25 PM
WL-03089385 Travel Open 27 - Feb 3, 12:25 PM
WL-03089386 Travel Open 27 - Feb 3, 12:25 PM
WL-03089528 Labor Open 1 $0.00 Feb 3, 1:57 PM

Details