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WO-01315589 ↗ ServiceMax

Hahira Veterinary Clinic • Evaluation • P3

📍 Hahira Veterinary Clinic — 600 Georgia 122, Hahira GA, 31632

Nov 17, 2025 → Nov 25, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 20, 2025
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Budget: 3 biz days
🕐 Clock stopped: Tech Off Site (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 24, 2025
5 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 5 of 3 biz days used
Created: Nov 17, 2025 Tech Off Site: Nov 24, 2025
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0 / 3
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0 / 3
Nov 17 → Nov 17 Assigned ▶ Running 0 0 / 3
Nov 17 → Nov 24 Scheduled ▶ Running 5 5 / 3
Nov 24 → Nov 24 Tech On Site ▶ Running 0 5 / 3
Dispatch 0.0d
Coordinators 5.7d
Field Work 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Field Work
2.2 days
Created: Nov 17, 2025 Due: Nov 20, 2025 Completed: Nov 25, 2025 (4 days late)
📅
6.7 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544347
L2 review
Closed
Q-00031157 IM3 P6 dental scaler sn QA06338 electrical issue, all the light up and then shut off Technician will need to complete product review,eval,and testing to determine if parts are needed https://www.ebiotrack.com/workorder.php?wo=69771
Priority
High
Origin
Phone
Reason
New Case
Contact
Jenny Warren
Owner
Shelby Robinson
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315589 (current) Invoiced
Evaluation • Henry Holmes
Created: Nov 17, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/25 AJinerson - Received email back from POC Jenny:

Onsite contact: Jenny Warren - (229) 794-0040

Arrival instructions: Jenny will most than likely have tech speak with our their technician/dental tech, Jodee.


11/17/25 AJinerson - Received email back from POC Jenny confirming tech visit for Monday, 11/24 with eta between 12:00pm - 2:00pm.

Email back to Jenny asking for POC onsite this day, arrival instructions/special requirements.


11/17/25 AJinerson - Sent email to POC Jenny offering tech visit on Monday, 11/24 with eta between 12:00 p.m. - 2:00 p.m. (soonest avail.)


11/17/25 AJinerson - Called site to schedule tech visit. Left VM regarding needing to schedule service visit. 


11/17/25 AJinerson - Discussed with tech sup regarding tech availability. This site is an 8 hour round trip for GA techs, and 1 GA tech is on PTO thru 12/1. Soonest available tech would be HHolmes for Mon. 11/24 confirmed w/ tech sup.

🔧 Work Performed
Checked Power Connection to Ensure the power cord is securely plugged into both the unit and a properly grounded AC power outlet. Checked Water Supply Connection to Confirm the blue water tube is firmly connected to the back of the unit and the water supply. Checked Handpiece and Tip to Ensure the handpiece tip is correctly inserted and locked with the torque wrench. Checked Foot Pedal to ensure it is not sticking. Checked the pedal for any obstruction and ensure it moves freely. Could not Duplicate error, returned to service
🔍 Technician Findings
dental scaler issues
⚠️ Problem Description
Q-00031157 IM3 P6 dental scaler sn QA06338 electrical issue, all the light up and then shut off Technician will need to complete product review,eval,and testing to determine if parts are needed https://www.ebiotrack.com/workorder.php?wo=69771

Timeline

📞
Case Linked Nov 17, 9:43 AM
Case Number: 00544347
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Nov 17, 1:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 17, 3:39 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Henry Holmes
📅
▶
2 Dispatch Scheduled Nov 17, 4:10 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 31m
⏳ 3.0 business days
💵
Expenses Added Nov 19, 11:56 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Henry Holmes Nov 24, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
🚗
Status: Tech Off Site by Henry Holmes Nov 24, 1:42 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 43m
⏱️
▶
2 5x Labor Added Nov 24, 10:17 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site
To: Completed
Duration in Previous: 8h 35m
🏁
Status: Closed by Mark Franks Nov 25, 7:25 AM
From: Completed
To: Closed
Duration in Previous: 9h 7m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 1, 9:14 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247821

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00544347
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
N/A
Technician
Henry Holmes
Scheduled
Nov 24, 12:00 PM
Created
Nov 17, 1:10 PM
Invoice #
247821

Work Details (6)

Name Type Status Qty Amount Date
WL-03013073 Expenses Open 1 $0.00 Nov 19, 11:56 AM
WL-03019299 Labor Open 4.5 $670.50 Nov 24, 10:17 PM
WL-03019300 Labor Open 0.75 $111.75 Nov 24, 10:17 PM
WL-03019301 Labor Open 0.25 $0.00 Nov 24, 10:17 PM
WL-03019302 Travel Open 235 $0.00 Nov 24, 10:17 PM
WL-03019303 Travel Open 12 $0.00 Nov 24, 10:17 PM

Details