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WO-01315593 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 University of Iowa Hospitals andClinics — 200 Hawkins Drive Se 620 Gh, Iowa City IA, 52242

Nov 17, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 24, 2025
5 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 17, 2025 Completed: Nov 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 24 Scheduled ▶ Running 5 5
Nov 24 → Nov 27 Tech On Site ▶ Running 2 7
Dispatch 0.1d
Coordinators 5.6d
Field Work 2.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
5.6 days
Over SLA
Field Work
2.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Nov 27, 2025 (399 days early)
📅
7.7 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544421
URGENT Philips WO Request
Closed
Cardiac Workstation 7000 (860441)/5000 (860439) pinched power module wire inspection/repair
Priority
High
Origin
Email
Reason
New Case
Contact
Emily Dols
Owner
Shelby Robinson
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315593 (current) Invoiced
FCO • Bennet O Dartey
Created: Nov 17, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
2.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 DMalloy - Dispatching to FSE Bennet to be onsite next week 11/24-11/26. 

🔧 Work Performed
Cardiac Workstation 7000 (860441)/5000 (860439) pinched power module wire inspection/repair
🔍 Technician Findings
N/A
⚠️ Problem Description
Cardiac Workstation 7000 (860441)/5000 (860439) pinched power module wire inspection/repair
📄 Description
Philips - Cardiac Workstation 7000
📞 Call Description
FCO86000292

Timeline

📞
Case Linked Nov 17, 12:31 PM
Case Number: 00544421
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 17, 1:22 PM
Work Order: WO-01315593
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 17, 2:05 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 43m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-24T00:00:00.000+0000, 2025-11-24T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 17, 2:16 PM
Scheduled For: 2025-11-24T13:00:00.000+0000
💵
2x Expenses Added Nov 17, 3:04 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Nov 24, 11:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏳ 2.0 business days
⏱️
7x Labor Added Nov 25, 7:56 PM
Type: Labor
Status: Open
Qty: 5, 2, 1, 1.5
⏳ 1.5 business days
⏱️
4x Labor Added Nov 26, 8:31 PM
Type: Labor
Status: Open
Qty: 1.5, 2.5, 4.5
💵
5x Expenses Added Nov 26, 9:52 PM
Type: Expenses
Status: Open
Qty: 1
🚗
6x Travel Added Nov 26, 10:04 PM
Type: Travel
Status: Open
Qty: 270, 20, 50, 30, 240
✔️
Status: Completed by Bennet Dartey Nov 26, 10:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 10h
🏁
Status: Closed by Bennet Dartey Nov 26, 10:29 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Dec 2, 9:58 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248296

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00544421
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Nov 24, 8:00 AM
Created
Nov 17, 1:22 PM
Invoice #
SM-248296

Work Details (25)

Name Type Status Qty Amount Date
WL-03010090 Expenses Open 1 $0.00 Nov 17, 3:04 PM
WL-03010091 Expenses Open 1 $0.00 Nov 17, 3:04 PM
WL-03020287 Labor Open 5 $0.00 Nov 25, 7:56 PM
WL-03020288 Labor Open 2 $0.00 Nov 25, 7:56 PM
WL-03020289 Labor Open 1 $0.00 Nov 25, 7:56 PM
WL-03020290 Labor Open 2 $0.00 Nov 25, 7:56 PM
WL-03020291 Labor Open 1.5 $0.00 Nov 25, 7:56 PM
WL-03020292 Labor Open 5 $700.00 Nov 25, 7:56 PM
WL-03020293 Labor Open 1.5 $1,085.00 Nov 25, 7:56 PM
WL-03021455 Labor Open 1.5 $0.00 Nov 26, 8:31 PM
WL-03021456 Labor Open 1 $0.00 Nov 26, 8:31 PM
WL-03021457 Labor Open 2.5 $300.00 Nov 26, 8:31 PM
WL-03021458 Labor Open 4.5 $465.00 Nov 26, 8:31 PM
WL-03021545 Expenses Open 1 $0.00 Nov 26, 9:52 PM
WL-03021546 Expenses Open 1 $0.00 Nov 26, 9:52 PM
WL-03021547 Expenses Open 1 $0.00 Nov 26, 9:52 PM
WL-03021548 Expenses Open 1 $0.00 Nov 26, 9:52 PM
WL-03021549 Expenses Open 1 $0.00 Nov 26, 9:52 PM
WL-03021550 Travel Open 270 $0.00 Nov 26, 10:04 PM
WL-03021551 Travel Open 20 $0.00 Nov 26, 10:04 PM
WL-03021552 Travel Open 50 $0.00 Nov 26, 10:04 PM
WL-03021553 Travel Open 50 $0.00 Nov 26, 10:04 PM
WL-03021554 Travel Open 30 $0.00 Nov 26, 10:04 PM
WL-03021555 Travel Open 240 $0.00 Nov 26, 10:04 PM
WL-03023414 Labor Open 0.016666666666667 $380.00 Dec 2, 9:58 AM

Details