Q-00031104
PM/Evaluation
Covetrus Account #: 481310-001
Manufacturer and Model: Dentalaire Prestige
Serial Number: DA10955
Please describe the issue you are experiencing: High speed handpiece works on and off, machine needs a full service
The technician will need to PM the unit and determine if additional parts are needed for repairs.
Parts needed
QTY 1 PM C00PM
12/16 KSmith -- Scheduled for 12/22 with Dr. Leblanc. 11am-1pm
12/15 KSmith -- Dr. Leblanc was not available. Left contact information for a return call. Sent email to schedule for 12/22
12/12/2025 Sramen - updated due date based on parts :
🔧Work Performed
Tightened high speed handpiece tubing and advised customer it is probably best to replace gasket since water is leaking although I was able to stop it at this time. Replaced prophy angle on polisher that customer had on hand and angle stopped spinning. Performed preventive maintenance and function tests.
🔍Technician Findings
Water coming from exhaust when using high speed and polisher prophy angle spinning.
⚠️Problem Description
Q-00031104
PM/Evaluation
Covetrus Account #: 481310-001
Manufacturer and Model: Dentalaire Prestige
Serial Number: DA10955
Please describe the issue you are experiencing: High speed handpiece works on and off, machine needs a full service
The technician will need to PM the unit and determine if additional parts are needed for repairs.
Parts needed
QTY 1 PM C00PM
📄Description
DentalAire Prestige (series) Delivery Unit (J-4300, DTP00511)
📧
Email:Re: Sugar Maple Veterinary Center -- Covetrus PM -- WO-01315594
Completed Dec 16, 2025
From: hello@sugarmaplevet.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (hello@sugarmaplevet.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
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Hi Kourtney,
Monday 12/22 would be wonderful to service our Dentalaire machine! Thank you!
Tiffany
Head Tech
SMVC
______________
📋
Outbound to +18024048210
Completed Dec 15, 2025
Dr. Lablanc was not available. Left contact information for a return call.
📧
Email: Sugar Maple Veterinary Center -- Covetrus PM -- WO-01315594
Completed Dec 15, 2025
To: hello@sugarmaplevet.com
CC:
BCC:
Attachment: --none--
Subject: Sugar Maple Veterinary Center -- Covetrus PM -- WO-01315594
Body:
Good Morning Mathias,
We received a request to come onsite and complete the maintenance on your unit.
Would Monday, December 22nd work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: hello@sugarmaplevet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315594Location: Sugar Maple Veterinary CenterAddress: 66 Knight Lane Suite 10 Williston, VT 05495Device: Prestige (series) Delivery Unit DA10955Problem Description: Q-00031104
PM/Eval
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: hello@sugarmaplevet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315594Location: Sugar Maple Veterinary CenterAddress: 66 Knight Lane Suite 10 Williston, VT 05495Device: Prestige (series) Delivery Unit DA10955Problem Description: Q-00031104
PM/Eval
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: hello@sugarmaplevet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315594Location: Sugar Maple Veterinary CenterAddress: 66 Knight Lane Suite 10 Williston, VT 05495Device: Prestige (series) Delivery Unit DA10955Problem Description: Q-00031104
PM/Eval
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: hello@sugarmaplevet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315594Location: Sugar Maple Veterinary CenterAddress: 66 Knight Lane Suite 10 Williston, VT 05495Device: Prestige (series) Delivery Unit DA10955Problem Description: Q-00031104
PM/Eval
📅
WO-01315594 - Preventive Maintenance - Prestige (series) Delivery Unit - Williston - Sugar Maple Veterinary Center
Dec 22, 2025 12:00pm – 2:00pm
Work Order: WO-01315594
Account: COVETRUS
Customer Case Number: 481310-001
Location: Sugar Maple Veterinary Center
Address: 66 Knight Lane Suite 10, Williston, VT 05495
Manufacturer: DentalAire
Model #: Prestige (series) Delivery Unit
Serial #: DA10955
Contact Name: Mathias Leblanc
Contact Phone: (8
Timeline
📞
Case Linked Nov 11, 2:57 PM
Case Number:00543029
Subject:L2 Review - Healthcare
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Nov 17, 1:28 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 17, 1:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:17m
🚨18.0 business days
📅
Status: Ready for Scheduling by John RolstonDec 12, 8:57 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:24d 19h
🔩
2x Parts Added Dec 12, 9:07 AM
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Dec 12, 9:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:32m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Dec 16, 8:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:3d 23h
⚠️5.0 business days
🔧
Status: Tech On Site by Paul BonangDec 22, 1:06 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 4h
✔️
Status: Completed by Paul BonangDec 22, 6:19 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 13m
⏱️
▶
2
5x Labor Added Dec 22, 6:31 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:13m
📄
▶
2
Status: Ready to Bill Dec 23, 1:51 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Dec 24, 1:57 PM
Invoice Number:SM-249842
Bottlenecks
Awaiting Parts
Duration: 17.7 business days (threshold: 3.0 business days)
Exceeded by 14.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)