Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315622 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Millcreek Paramedic Service — 3608 W 26th St, Erie PA, 16506

Nov 17, 2025 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (14 biz days early)
Active: 19 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Nov 18 → Dec 12, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Dec 12 → Jan 10, 2026
18 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 17, 2025 Completed: Jan 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 18 Created ▶ Running 1 1
Nov 18 → Dec 12 Ready for Release ⏸ Paused 16 —
Dec 12 → Dec 12 Assigned ▶ Running 0 1
Dec 12 → Jan 10 Scheduled ▶ Running 18 19
Dispatch 1.5d
Holding 16.7d (excluded)
Coordinators 18.6d
Billing 1.3d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
16.7 days
Coordinators
18.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 17, 2025 Due: Jan 30, 2026 Completed: Jan 10, 2026 (20 days early)
📅
35.5 days Total Age
⏱️
18.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 7, 2026
Visit 2 Jan 8, 2026
Visit 3 Jan 9, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544502
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
High
Origin
Email
Reason
New Case
Contact
Kevin Burkholder
Owner
Shelby Robinson
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315622 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: Nov 17, 2025 • Closed: Jan 10, 2026
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 18.6 days stuck in "Scheduled"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
16.7d
Assigned
0.0d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 MNewman - Fady received call back from Randy. Customer experienced issue with 4 dongle and consortium and needs screen protectors. Scheduled Fanfan to start 1/7 to begin PM service. Updated POC

12/09/2025 MNewman - sent email to Randy Jagta at rjagta@millcreekparamedics.org to provide device list, case, and WO. Asked customer to confirm list and onsite POC.

12/09/2025 MNewman - received email from Kevin Burkholder advising that he is no longer in charge of Tempus, and to reach out to rjagta@millcreekparamedics.org to set up this PM. Fady replied asking for Randy Jagta to confirm, and provide contact information.

12/08/2025 MNewman - Fady sent email to kburkholder@millcreekparamedics.org. Email bounced. Fady advised he would give him a call to see if they still have these devices.

🔧 Work Performed
PM
🔍 Technician Findings
9 devices successfully completed 4 devices failed PM, will need a bench repair( customer will need loaner) remaining device still need PM
⚠️ Problem Description
Annual PM 2025 Tempus LS Man Defibrillator 7022.001311 Tempus LS Man Defibrillator 7022.001317 Tempus LS Man Defibrillator 7022.001312 Tempus LS Man Defibrillator 7022.001314 Tempus LS Man Defibrillator 7022.001295 Tempus LS Man Defibrillator 7022.001313 Tempus LS Man Defibrillator 7022.001315 Tempus LS Man Defibrillator 7022.001316 Tempus LS Man Defibrillator 7022.001140 Tempus LS Man Defibrillator 7022.001136 Tempus Pro, Printer 615437 Tempus Pro, Printer 615285 Tempus Pro, Printer 614755 Tempus Pro, Printer 614448 Tempus Pro, Printer 601959 Tempus Pro, Printer 602092 Tempus Pro, Printer 601951 Tempus Pro, Printer 614463 Tempus Pro, Printer 616256 Tempus Pro, Printer 616255
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 17, 2:57 PM
Case Number: 00544502
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 17, 3:10 PM
Work Order: WO-01315622
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Deon Malloy Nov 18, 1:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 22h 9m
🚨 17.0 business days
👷
▶
4 Technician Assigned Dec 12, 2:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 24d 1h
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-06T13:00:00.000+0000
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Mandy Newman Dec 12, 2:38 PM
Scheduled For: 2026-01-07T13:00:00.000+0000
🚨 17.6 business days
⏱️
6x Labor Added Jan 8, 5:04 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 7.5, 1, 125
⏳ 2.0 business days
⏱️
11x Labor Added Jan 10, 11:08 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.5, 125, 9.5
✔️
Status: Completed by Fanfan Siku Jan 10, 11:16 AM
From: Scheduled
To: Completed
Duration in Previous: 28d 20h
💵
▶
2 Expenses Added Jan 10, 11:22 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
⏱️
Labor Added Jan 14, 4:18 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 4:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 4h
⏳ 1.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00544502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Jan 7, 8:00 AM
Created
Nov 17, 3:10 PM
Invoice #
N/A

Work Details (19)

Name Type Status Qty Amount Date
WL-03057252 Labor Open 2.5 $0.00 Jan 8, 5:04 AM
WL-03057253 Labor Open 7.5 $712.50 Jan 8, 5:04 AM
WL-03057254 Labor Open 2.5 $775.00 Jan 8, 5:04 AM
WL-03057255 Expenses Open 1 $0.00 Jan 8, 5:04 AM
WL-03057256 Travel Open 125 $0.00 Jan 8, 5:04 AM
WL-03057257 Travel Open 125 $0.00 Jan 8, 5:04 AM
WL-03060676 Labor Open 2.5 $310.00 Jan 10, 11:08 AM
WL-03060674 Labor Open 2.5 $0.00 Jan 10, 11:08 AM
WL-03060675 Labor Open 5 $475.00 Jan 10, 11:08 AM
WL-03060683 Travel Open 125 $0.00 Jan 10, 11:08 AM
WL-03060684 Travel Open 125 $0.00 Jan 10, 11:08 AM
WL-03060677 Labor Open 2.5 $0.00 Jan 10, 11:08 AM
WL-03060678 Labor Open 9.5 $902.50 Jan 10, 11:08 AM
WL-03060679 Labor Open 2.5 $310.00 Jan 10, 11:08 AM
WL-03060680 Expenses Open 1 $0.00 Jan 10, 11:08 AM
WL-03060681 Travel Open 125 $0.00 Jan 10, 11:08 AM
WL-03060682 Travel Open 125 $0.00 Jan 10, 11:08 AM
WL-03060685 Expenses Open 1 $0.00 Jan 10, 11:22 AM
WL-03065091 Labor Open 0.016666666666667 $342.00 Jan 14, 4:18 PM

Details